2025“面向未来的医疗”调研报告

wolterskluwer.com2025 Future Ready Healthcare Survey ReportGenerative AI: Balancing today’s needs and tomorrow’s vision 2Wolters Kluwer 2025 Future Ready Healthcare Survey ReportHealthcare, innovation and technology have gone hand-in-hand since ancient times. Each invention and discovery, from the stethoscope to antibiotics to electronic health records, has expanded our ability to deliver effective and efficient care to patients (albeit with a few challenges along the way).Now, as we enter the era of generative AI (GenAI), healthcare organizations are facing a paradigm shift of a magnitude not seen for generations. The possibilities to rethink the healthcare delivery process are endless – if leaders can successfully bring new solutions into the workflow.In the 2025 Wolters Kluwer Future Ready Healthcare Survey, conducted by the independent marketing research firm Ipsos, we take a closer look at how organizations are approaching the implementation of GenAI across the care continuum. The report identifies organizations’ top priorities and pressures, as well as their levels of preparedness to bring GenAI into existing workflows while leaving room for future growth.In particular, we examine how GenAI can support workforce development: a key pain point in a time of ongoing shortages of qualified nurses, physicians, pharmacists, allied health professionals, and other essential healthcare personnel. We also explore why having a “workflow mentality” is critical to bringing GenAI to the areas where it will be most effective.This report provides valuable insights and guidance for executive teams, clinical champions, policymakers, and Wolters Kluwer Health as we collaborate to bring the most effective GenAI tools and strategies to where they are needed most. We also called upon individuals from Wolters Kluwer and beyond to comment on the topics and findings in the survey. Added throughout the report as “Expert Voices,” we believe these perspectives add tremendous value to the ongoing discussion of these findings. We hope this research offers actionable insights for the industry and organizational leaders as they build out their GenAI strategies and get ready for this next leap forward in the healthcare industry’s technological history. Table of contents3 Introduction4 Key survey findings5 Look ahead: What’s next6 GenAI and the pursuit of workforce stability8 Addressing the gaps between promises, priorities, and preparedness10 Creating an innovation on-ramp to prepare for GenAI’s full potential12 Acknowledging risks and mitigating user concerns14 Preparing for the future state with a fully developed action plan16 In conclusion17 Endnotes and methodologyForewordBalancing today’s needs and tomorrow’s visionGreg Samios CEO, Wolters Kluwer Health 3Wolters Kluwer 2025 Future Ready Healthcare Survey ReportIntroduction The healthcare industry is at an inflection point. Five years after the start of the pandemic, health systems, physicians, nurses, and other clinic