2025年IT趋势报告（英）

ReportWhy IT is long on challenges but short on timeIT trends 2025:industry reportIT trends report 2025 | 2Table of contentsExecutive summary 03Section 1: IT professionals’ workload 05Section 2: biggest blockers 12Section 3: the way forward 21Conclusion 30Appendix 31A cloud-based IT management platform, Auvik helps IT departments proactively manage their networks, endpoints, and SaaS applications.Auvik manages one million network devices and three million SaaS applications across 100,000 networks, and provides monitoring services for more than 10 million devices. About AuvikIT trends report 2025 | 3Executive summaryIt’s time for the generalists to keep up with the tools, and the burden of work to be eased by growing budgets and expanding technology possibilities.In this report we’ll reflect on the changing landscape of IT over the course of 2024 and into 2025. Key takeaways will be highlighted after each section for succinct summarization of the findings, but consider reading through for a detailed look at the metrics that matter to your peers.IT has become a fraught industry, dealing with a shortage of talent and expertise, and a rise of generalists who are limited in the time they have in their day for researching the field. With an increasing eye on end-user experience, remote IT delivery, and advancing AI tools, there is a lot on IT professionals’ plates. It’s time for the generalists to keep up with the tools, and the burden of work to be eased by growing budgets and expanding technology possibilities. Let’s equip the IT professionals of 2025 and beyond for success, and focus on giving them the relief they need so that they can do what they are meant to: secure the data, standardize the tool set, and support the productivity of the employees they serve day to day.IT trends report 2025 | 4IntroductionIn the years since Auvik began publishing a field report on IT networks, we’ve covered a lot of changing ground. 2025 is set to be one of the most fast-paced years to date in terms of how IT work is developing. This is not only due to the fact that the proliferation of AI means IT departments are being kept on their toes, but because a talent shortage has been brewing in the ecosystem, and it’s about to reach its peak.In this report we’ll look at data about the workload hanging over IT professionals right now, the biggest challenges impeding their success, and where we can go from here. Hold on to your ethernet cables, it’s going to be a bumpy ride! IT trends report 2025 | 501IT trends report 2025 | 6IT professionals’ workloadSection 1In the IT field, there has been a lot of discussion around supporting remote and hybrid workers. While there are increasing numbers of mandates for returning workers to the office, one thing will continue to remain consistent: IT professionals are expected to manage technology for their organizations no matter where or how far it extends. There will always be clients that an MSP has to man