世界银行-25财年国家意见调查基准和见解（英）

Country Opinion Survey Benchmarks and Insights – FY25CommNet Strategy Presentation | September 2025ECR Business Intelligence TeamPublic Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure AuthorizededResearch Areas1. Overall Views2. Reforms and Processes3. Stakeholder Needs4. Partnerships5. Insights for Communications2The goal of the COS program is to survey all client countries across a 3-year cycleFY23-2526,797 respondentsFY20-2222,634 respondentsFY17-1928,020 respondentsFY14-1627,438 respondentsFY25 CountriesFY24 CountriesFY23 CountriesAlthough the goal is to survey countries every three years, the decision whether or not to survey a country is made by the country team in consideration of country context and the utilization of COS data in strategic documents.3AngolaChinaEswatiniIndiaKiribatiMauritiusPhilippinesSint MaartenArgentinaColombiaEthiopiaIndonesiaKosovoMexicoRwandaTajikistanBangladeshCote d'IvoireGabonIraqLiberiaPakistanSaint LuciaThailandBoliviaDemocratic GrenadaJordanMadagascarPanamaSamoaTimor-LesteBotswanaRepublic of CongoGuatemalaKazakhstanMalawiPeruSierra LeoneTongaCameroonEcuadorFY25 CountriesQ4Surveys fielded between July 2024 and June 2025 (most countries collected data in FY25 Q3 and Q4)▪Lists of potential participants provided by WBG Country teams and supplemented by fielding agencies▪Fielding managed by independent agencies▪20 of 41 countries were IDA-eligibleMethodology28%15%14%10%8%8%7%5%4%Government InstitutionCivil SocietyPrivate SectorAcademia/Research CenterLocal GovernmentMediaBilateral or Multilateral AgencyOffice of ParliamentarianOffice of the President, PM, MinisterWhat is your primary professional affiliation? (Select only 1 response) (Percentage of Respondents, N=10,694)In the past 3 years, have you worked or collaborated with the World Bank Group (WBG) in your country? (N=10,703)Stakeholders in FY25 sampleClients / Partners51%Observers49%Audiences in FY25 sampleClients / Partners include:▪All government principals ▪Any stakeholders who collaborate with the WBG10,7829,5646,6727,5639,8235,24810,666FY25FY24FY23FY22FY21FY20FY19Number of RespondentsFY25 COS data compared to past years(31 Countries)(26 Countries)(42 Countries)(21 Countries)(35 Countries)(43 Countries)(41 Countries)Government PrincipalsOverall ViewsTrust, relevance, effectiveness, and familiarity5How much do you trust the WBG to do what is right for your country? Scale: 1 No at all – 10 Very muchHow relevant is the WBG to your country’s development? Scale: 1 No at all – 10 Very muchHow effective is the WBG in helping your country achieve development results? Scale: 1 No at all – 10 Very muchHow familiar are you with the WBG’s work in your country? Scale: 1 Not familiar at all – 10 Very familiarKey Performance Indicators – Across COS Global CyclesWBG Relevance, Trust, and Effectiveness are increasingly positive. 6.87.46.97.36.57.26.06.45.56.06.57.07.5FY14-16FY17-19FY20-22FY23-25RelevanceTrustEffectivenessFamiliarity6Q7.87.87.67.45.05.