2025年工作趋势指数年度报告（英）

IIIII2025 Work Trend Index Annual ReportWork Trend Index Annual Report 2025: The Year the Frontier Firm Is BornIllustration by Joe McKendry, in collaboration with AIIV12025 Work Trend Index Annual ReportIntelligence on tap will rewire business. Every leader needs a new blueprint.We are entering a new reality—one in which AI can reason and solve problems in remarkable ways. This intelligence on tap will rewrite the rules of business and transform knowledge work as we know it. Organizations today must navigate the challenge of preparing for an AI-enhanced future, where AI agents will gain increasing levels of capability over time that humans will need to harness as they redesign their business. Human ambition, creativity, and ingenuity will continue to create new economic value and opportunity as we redefine work and workflows. As a result, a new organizational blueprint is emerging, one that blends machine intelligence with human judgment, building systems that are AI-operated but human-led. Like the Industrial Revolution and the internet era, this transformation will take decades to reach its full promise and involve broad technological, societal, and economic change. To help leaders understand how knowledge work will evolve, Microsoft analyzed survey data from 31,000 workers across 31 countries, LinkedIn labor market trends, and trillions of Microsoft 365 productivity signals. We also spoke with AI-native startups, academics, economists, scientists, and thought leaders to explore what work could become. The data and insights point to the emergence of an entirely new organization, a Frontier Firm that looks markedly different from those we know today. Structured around on-demand intelligence and powered by “hybrid” teams of humans + agents, these companies scale rapidly, operate with agility, and generate value faster. Frontier Firms are already taking shape, and within the next 2–5 years we expect that every organization will be on their journey to becoming one. 82% of leaders say this is a pivotal year to rethink key aspects of strategy and operations, and 81% say they expect agents to be moderately or extensively integrated into their company’s AI strategy in the next 12–18 months. Adoption is accelerating: 24% of leaders say their companies have already deployed AI organization-wide, while just 12% remain in pilot mode. The time to act is now. The question for every leader and employee is: how will you adapt? 2025: The Year the Frontier Firm Is Born 1. You can buy intelligence on tap2. Human-agent teams will upend the org chart3. Every employee becomes an agent boss41014232025 Work Trend Index Annual ReportJourney to the Frontier FirmWe see the journey to the Frontier Firm playing out in three phases. First, AI acts as an assistant, removing the drudgery of work and helping people do the same work better and faster. In phase 2, agents join teams as “digital colleagues,” taking on specific tasks at human direction—for instance, a researc