世界银行财年斯威士兰国家意见调查报告（英）

FY 2025 EswatiniCountry Opinion Survey ReportECR Business Intelligence Team | June 2025Public Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure AuthorizededAcknowledgementsThe Eswatini Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Business Intelligence (BI) team, led by José De Buerba (Senior External Affairs Officer) and Svetlana Markova (Senior External Affairs Officer). Yulia Danilina, Jessica Cameron, Nan Lin, and Sofya Gubaydullina oversaw the design, reporting, and analysis of the survey results. Noreen Wambui and Irina Popova provided data support. BI acknowledges the significant contribution from the Eswatini country team and independent field agency, INTERDEM Management. In particular, BI is grateful for the support from Oarabile Minky Moilwa (External Affairs Consultant) who coordinated the survey-related activities from Mbabane, Eswatini.ContentsObjectivesMethodology OverviewExecutive Summary Overall Views of the World Bank Group (WBG)The WBG’s Work on Development PrioritiesThe WBG’s InstrumentsThe WBG’s Engagement and CollaborationCommunication and OutreachSample Demographics and Detailed Methodology3ObjectivesThis survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Eswatini perceive the WBG. The survey explored the following questions: 1.Overall Views of the WBG: How familiar are stakeholders with the WBG? How much do they trust the WBG? What opinions do stakeholders have of the WBG regarding its effectiveness and relevance to development in Eswatini? Are these perceptions improving or declining? Do stakeholders feel that the WBG has changed for the better or the worse in the last year?2.The WBG’s Work on Development Priorities: What areas of development are perceived to be the most important? Has the WBG been helpful in helping to achieve the goals of its projects in these areas? How did these projects impact the people of Eswatini and how could the WBG been more helpful?3.WBG Instruments: What do key stakeholders value the most regarding the WBG’s work in Eswatini? What opinion do key stakeholders have of WBG financial instruments and knowledge products? How are stakeholders using WBG knowledge work and has it influenced government policy in Eswatini? 4.The WBG’s Engagement and Collaboration: How is the WBG perceived as a development partner in Eswatini? Are opinions improving or declining? How effective has the WBG in facilitating the Government’s engagement with civil society? 5.Communications: What are the preferred communication channels, and do they differ between stakeholder groups? Do stakeholders recall any WBG messaging? What key topics that the WBG communicates do stakeholders recall? What information do stakeholders want from the WBG?4QMethodology OverviewFielded in February – April 2025▪517 potential participants were asked to complete the survey▪Responde