世界银行-CPIA非洲，2025年7月：改善服务交付的政策（英）

WORLD BANK GROUPOFFICE OF THE CHIEF ECONOMIST FOR THE AFRICA REGIONASSESSING AFRICA’SPOLICIES AND INSTITUTIONSA F R I C AJULY 2025POLICIES FOR BETTER SERVICE DELIVERYbAcknowledgments This report is produced by the Office of the Chief Economist for the Africa Region under the supervision of Andrew L. Dabalen. The team for this edition was led by Nicholas Woolley and Vijdan Korman. The team for this report was composed of Sarah Alkenbrack, Ruben Barreto, Özgül Calicioglu, Juliana Castano Isaza, Leyla Castillo, Natasha de Andrade Falcao, Enos Esikuri, Elizabeth Foster, Andres Garcia, June Ghimire, Amparo Gordillo-Tobar, Erica Honeck, Veronica Jarrin, Daniel Kirkwood, Waleed Malik, Emma Mistiaen, Raymond Muhula, Sophia Muradyan, Yasmina Oodally, Moni Sengupta, Modibo Sidibe, Jose Signoret, Owen Smith, Siv Tokle, Carlos Vicente, and Haoyu Wu.Valuable comments and feedback were received from the Africa Region’s Macroeconomics, Trade, and Investment Global Practice country economists and teams, whose assessments provided the basis for the report. The team thanks Cesar Calderon for his guidance. Beatrice Berman provided support for production and dissemination. Kenneth Omondi provided logistics support. The report was edited by Sandra Gain. The online and print publication was produced by Bill Pragluski, and the cover design was by Rajesh Sharma. Media relations and dissemination were provided by Flore Martinant de Preneuf, Kimberly Bumgarner, Artem Kolesnikov, Zandile Ratshitanga, Patricia Riehn Berg, and Daniella Padilla in the External and Corporate Relations team for the Eastern and Southern Africa region, and Caitlin Berczik, Joana Das Neves Lopes, Michael Sahr, and Aby Toure for the Western and Central Africa region.WORLD BANK GROUPOFFICE OF THE CHIEF ECONOMIST FOR THE AFRICA REGIONASSESSING AFRICA’SPOLICIES AND INSTITUTIONSA F R I C AJULY 2025POLICIES FOR BETTER SERVICE DELIVERYASSESSING AFRICA’SPOLICIES AND INSTITUTIONSA F R I C AJULY 2025POLICIES FOR BETTER SERVICE DELIVERY© 2025 International Bank for Reconstruction and Development / The World Bank 1818 H Street NW Washington DC 20433 Telephone: 202-473-1000 Internet: www.worldbank.org This work is a product of the staff of The World Bank with external contributions. The findings, interpretations, and conclusions expressed in this work do not necessarily reflect the views of The World Bank, its Board of Executive Directors, or the governments they represent. The World Bank does not guarantee the accuracy, completeness, or currency of the data included in this work and does not assume responsibility for any errors, omissions, or discrepancies in the information, or liability with respect to the use of or failure to use the information, methods, processes, or conclusions set forth. The boundaries, colors, denominations, and other information shown on any map in this work do not imply any judgment on the part of The World Bank concerning the legal status of any territory or the endorsement or acce