2025年运营领域AI现状报告（英）

The state of AI in operations 2025 In January 2025, we surveyed over 1,000 managers and senior business leaders to learn about where they are in the process of AI adoption and what impact AI technology is having on their operations. glide.info/ai Table of contents Key takeaways 3 A snapshot of AI adoption 4 Who is using AI 4 Impact: anticipation vs. reality 5 Investment 6 The AI adoption curve 8 AI Adopters 8 AI Planners 10 AI Rejectors 11 AI implementation 14 Motivation 14 Use cases 15 Tools 16 Success 18 AI agents 19 Who is using AI agents 20 How AI agents are being built 21 Number of AI agents deployed 23 Challenges and barriers to AI adoption 24 Security 24 Lack of knowledge 24 Integration 25 AI barriers by industry 25 Internal conflicts 26 Will AI take our jobs? 27 Conclusion 29 Study methodology 30 The state of AI in operations – 2025 2 AI is being adopted at a faster rate than any tech weʼve seen before. It took Google over a decade to surpass a billion queries a day1. ChatGPT reached that number in just two years2. AIʼs rapid pace, seemingly taking over businesses and news cycles overnight, makes you wonder if the whole thing is just hype. In fact, thatʼs what we expected to find when we started off on this survey. We couldnʼt have been more wrong. When the results came back, it turned out that businesses are actually underestimating the positive impact AI will have on their operations. Our January 2025 survey of over 1,000 managers and business leaders found that AI adoption is well underway across business operations. We learned who is ahead of the curve and who is struggling to catch up. We also uncovered some key information on how different businesses are using AI to contribute to their success, giving them a crucial competitive edge. Key Takeaways: AI adoption is underway across businesses, and the outlook is positive AI adoption rates are high and climbing quickly Our survey found that 28% of businesses are already using AI, and another 45% have active implementation plans underway. Businesses are very optimistic about AI's potential impact Of the businesses surveyed, 28% expected AI to have a transformational impact, and 59% believed its impact would be somewhat positive. In real-life use, businesses report AI's transformational impact is even higher Of the population that has already adopted AI, 51% report that it has had a transformational impact on their operations. Businesses using AI are planning to increase their investment in 2025 34% of businesses planning to use AI plan to spend over $100,000, while 57% of those already actively using AI in their operations plan to spend $100,000 or more. Tech companies and IT teams are at the front of the curve Theyʼre adopting AI faster, using more integrated AI tools like custom agents (72% of tech companies already have AI agents deployed), and reporting higher levels of success with them. Other industries—such as construction, manufacturing