Capgemini-当机器精度满足人类直觉：人机理解的新时代（英）

When machine precision meets human intuition: a new era in human-machine understandingThe emergence of the human–machine understanding (HMU) domain marks a significant step forward in the evolution of artificial intelligence. It shifts the focus from generating outputs to interpreting tone and context, enabling AI systems to comprehend human behavior, mental states, and intent in real time. As interfaces grow more intelligent and humanlike, both in the digital and physical space, it is key to design systems that understand, adapt, anticipate and connect with users.This point of view introduces a practical framework to operationalize that shift across three areas: Sense, Understand and Support. It outlines how organizations can design AI systems that adapt not only to what people say or do, but also to how they feel, what they mean and what they need in the moment. The result is more intelligent, empathetic, and responsive interactions between AI and humans in any role – be they leaders, workers or consumers. The launch of the Capgemini AI Robotics & Experiences Lab, alongside our established capability at Cambridge Consultants, reinforces this ambition. It provides a global platform to design, build and scale embodied AI systems, ranging from humanoid and polyfunctional robots to digital humans, that augment people through real-world and humanized collaboration.Human-machine understanding capabilities will define the next wave of digital experience. Whether easing frustration, shifting pace, or responding with empathy, these systems will support users in ways that feel natural and intuitive. For businesses, it represents both a competitive advantage and a foundation for responsible, human-centered innovation.2 I Adaptive by design: Where human intuition meets machine precisionEditorialAlexandre Embry Kary Bheemaiah Tim EnsorHead of the Capgemini AI Robotics and Experiences Lab CTIO Capgemini Invent Head of Intelligent Services, Cambridge Consultants The AI revolution that has been gaining momentum is just the start. Human-machine understanding will deliver deeper insights, establishing more trusted relationships between people and technology. 2 I When machine precision meets human intuition: a new era in human-machine understandingTable of Contents04080711The contextDelivering real-world valueHMU redefines value in three key areasVision scenarios for an HMU-enabled future1719HMU and data security: Risks and mitigationsSeven things to do now: a structured approach to HMU15From vision scenarios to HMU-enabled realitiesThe once clearly delineated boundaries between the physical and digital worlds are disappearing. Emerging technologies are converging in exciting combinations that create new ways for machines and humans to collaborate. We’re seeing virtual assistants evolve into embodied agents, and AI that was once confined to the cloud is now powering robots on the factory floor. We talk to AI assistants, rely on algorithms for recommendati