银行业转型：新的议程（英）

July 2025KPMG InternationalHow leading banks are driving successful operational and cost transformationBanking transformation: The new agendaOwen Lewis Global Lead for Banking Cost Transformation KPMG International, Partner KPMG in IrelandOwen leads Cost Optimization in Financial Services globally. Owen has over 25 years of consulting experience, 10 of which were in global roles at Toyota and the remainder leading transformation programs across Financial Services. This has ranged from enterprise-wide transformation, cost optimization in functions such as Operations, Technology, Risk, Finance and Customer Facing channels, and helping clients deliver value across products and services in a more efficient and effective way.Owen holds a Ph.D. in the application of Deep Learning capabilities to Financial Services and regularly advises and supports FS clients use AI and Gen AI in their businesses to drive efficiency, effectiveness and better customer outcomes.About the AuthorsNadia Orawski Head of Financial Services Strategy KPMG in the USNadia leads the KPMG Financial Services Strategy practice in the US. In this role, she is responsible for overall client service, go-to-market efforts, people and innovation across the Financial Services Strategy practice. Nadia has over 20 years of experience and has spent her career focused on helping her clients and teams deliver significant value from M&A and Transformation in buyside, sellside, and organic growth environments.A leader in M&A and transformation, Nadia has been responsible for delivering large-scale, global, and complex projects in M&A environments, assessing organizations, and developing and implementing M&A and value creation strategies across business functions in Banking, Capital Markets, Fintech, Payments, Insurance and Private Equity.Ben Kilpatrick Partner, Financial Services Consulting KPMG AustraliaBen is a Partner in KPMG Australia’s Financial Services Consulting Practice. Ben specializes in the design and delivery of large-scale programs focused on delivering improved customer and efficiency outcomes for his clients. As an experienced delivery practitioner, Ben has led a number of enterprise-wide and functional-focused cost transformation programs in the banking and capital markets sector - including: global workforce strategies and use of onshore/offshore delivery models; digital-first operational transformations in retail banking; and discrete functional programs including channel strategy and execution, customer service delivery and complaints management.Jörg Fehenbacher Partner, Financial Services KPMG in GermanyJörg Fehrenbacher is responsible for “Process Excellence” at Financial Services. The graduate economist and business economist has extensive knowledge of all issues in the process optimization environment. This covers both the entire value-added and support processes of financial services companies. In his more than 17 years at KPMG, he has also specialized in E2E optimiza