世界经济论坛-城市物流转型：城市可持续高效的最后一英里交付（英）

Transforming Urban Logistics: Sustainable and Efficient Last-Mile Delivery in CitiesW H I T E P A P E RD E C E M B E R 2 0 2 4In collaboration with AccentureImages: Getty Images, UnsplashDisclaimer This document is published by the World Economic Forum as a contribution to a project, insight area or interaction. The findings, interpretations and conclusions expressed herein are a result of a collaborative process facilitated and endorsed by the World Economic Forum but whose results do not necessarily represent the views of the World Economic Forum, nor the entirety of its Members, Partners or other stakeholders.© 2024 World Economic Forum. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, including photocopying and recording, or by any information storage and retrieval system.ContentsForeword 3Executive summary 4Introduction 51 The impact of last-mile deliveries on cities 71.1 Impact on urban centres 71.2 The need for change 92 How the delivery ecosystem is embracing change 112.1 Ecosystem stakeholders 112.2 Retailers and their customers 122.3 Delivery companies 132.4 City government interventions 153 Potential areas of intervention 173.1 Enabling framework and conditions 183.2 Impact of solutions 184 Recommendations 204.1 Recommendations for city governments 214.2 Recommendations for retailers and delivery companies 224.3 Role of the wider ecosystem 23Conclusion 24Contributors 25Endnotes 26Transforming Urban Logistics: Sustainable and Efficient Last-Mile Delivery in Cities2ForewordThe rapidly growing e-commerce landscape, coupled with the ongoing pursuit of consumer convenience, has created an unprecedented surge in deliveries. While this has brought new economic opportunities, it has also introduced significant challenges in cities, including increased congestion, emissions and safety issues. As we head towards 2030, the imperative for a sustainable, efficient and innovative urban delivery system has never been more urgent.This white paper is a collaboration between the World Economic Forum and Accenture, with contributions from industry leaders and city authorities, and is intended for global city governments, retailers, delivery companies and all other stakeholders involved in urban deliveries. It outlines the pressing need for private and public stakeholders to adopt practices that reduce emissions and alleviate congestion in cities and chart a course for a more sustainable urban delivery system. It is a call to action for all stakeholders to adopt more sustainable practices, invest in infrastructure and pioneer innovative solutions. We invite industry stakeholders and decision-makers within the delivery ecosystem and in urban governance to engage with this paper’s findings and recommendations. Together, we can harness the power of collaboration to unlock a more sustainable delivery sector and enhance the lives of urban residents. Vivian Brady-Phillips Head, Strategi