2024年欧洲科技洞察(英)
AI IN ELECTIONSTECH FOR PUBLIC SERVICE DELIVERYDIGITAL READINESS FOR GOVERNMENTSADOPTION OF EMERGING TECHNOLOGIESTHE SPACE RACEEUROPEAN TECH INSIGHTS 2024INTRODUCTIONAs Europe gets ready for 2025, marking only 30 years since the launch of SMS messaging or Internet Explorer, the integration of technologies into our lives is reaching an unprecedented scale. The rapid deployment of AI tools and the emergence of new technologies, including neurotechnologies and other innovations, are influencing various aspects of our routines, from domestic chores to social interactions, and reaching into more complex domains like cognitive processes.In a highly turbulent 2024 from a geopolitical perspective, marked by the war in Ukraine, the conflict in the Middle East, and a global super-electoral cycle that features the significant U.S. election, the advancement of these technologies has sometimes gone unnoticed, including their deployment by governments. It is why this year, the Center for the Governance of Change (CGC) at IE University has joined forces with Apolitical, the world’s largest community of public servants, to not only understand how European citizens perceive these technologies but also to include the perspectives of a small sample of public servants.Comparing citizen and public servant views on emerging technology highlights the complexity of policymaking, which depends on open dialogue and collaboration with the public. While there is a relatively strong consensus between the two groups, some data reveal discrepancies, particularly in the government’s use and deployment of technologies such as AI. Citizens want their governments to make the most of emerging technologies for greater efficiency, but they also expect transparency from those working on these issues in government. For yet another year, European citizens’ attitudes toward adopting emerging technologies can be summed up as “yes, as long as core values are respected.” This is evident in their cautious optimism about AI in public life, including elections, where many trust its potential but worry about misuse. In areas like healthcare and space exploration, citizens are eager for innovation but emphasize that core values—such as ethics and inclusivity—must guide progress. There is agreement between public servants and citizens that technology should not replace human work entirely but rather enhance human capabilities, improving efficiency in areas like public service delivery and administrative tasks.Policymakers should use these findings to guide their approach to training on emerging technology, now and in the future. Understanding citizens’ current attitudes towards emerging technologies offers a chance to plan ahead, identifying the knowledge and skills governments need to govern effectively and maintain public trust. Diego del Alcazar Benjumea, CEO of IE University, Chair of the Center for the Governance of ChangeRobyn Scott, Co-founder and CEO of Apolitical2OPTIMISM FOR AI CLASHE
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