思略特+欧洲零售银行监控2023

A tale of two lands in European retail bankingThe future belongs to the courageous Strategy& | A tale of two lands in European retail bankingContactsGermany, SwitzerlandAndreas PratzPartner, Strategy& Germany+49-171-369-8691andreas.pratz@pwc.comGermanyDr. Lisa SchölerDirector, Strategy& Germany+49-170-223-8498lisa.schoeler@pwc.comJohannes GärtnerDirector, Strategy& Germany+49-170-207-3610johannes.gaertner@pwc.comDominik BernerManager, Strategy& Germany+49-151-6409-8022dominik.berner@pwc.comAustriaHendrik BremerPartner, Strategy& Austria+43-664-5152-927hendrik.bremer@pwc.comFranceRomain GodardPartner, Strategy& France+33-6-80-46-1942romain.godard@pwc.comItalyFrancesco LegrenziPartner, Strategy& Italy+39-366-960-7919francesco.legrenzi@pwc.comNetherlandsEugénie KrijnsenPartner, Strategy& Netherlands+31-630-604-300eugenie.krijnsen@pwc.comJeroen CrijnsPartner, Strategy& Netherlands+31-651-566-470jeroen.crijns@pwc.comPolandPrzemek PaprotnyPartner, Strategy& Poland+48-502-184-766przemyslaw.paprotny @pwc.comTurkeyOzan CigizogluPartner, Strategy& Turkey+90-530-461-1132ozan.cigizoglu@pwc.comUKSimon WestcottPartner, Strategy& UK+44-7595-610-434simon.e.westcott@pwc.comRhys DalkinDirector, Strategy& UK+44-7858-997-421rhys.dalkin@pwc.comMiles Puttergill Director, Strategy& UK+44-7900-163-384miles.puttergill@pwc.comAbout the authorsAndreas Pratz is a banking and fintech Partner with Strategy&, based in Munich/Zurich. He advises clients in retail banking and digital payments. He specializes in establishing new businesses, pursuing growth and efficiency programs, and M&A.Johannes Gärtner is a Director in Strategy&’s financial services practice, based in Munich. He advises retail banks, fintechs, payment providers, and investors on strategic questions, focusing on growth, profitability, product positioning and deals.Dominik Berner is a Manager in Strategy&’s financial services practice, based in Berlin. He advises clients in banking and insurance, focusing on capability-driven growth strategies and large-scale operating model transformations.Rhys Dalkin is a Director in Strategy&’s financial services practice, based in London. He advises retail banks, corporate banks, and payment providers, focusing on operating model transformation, growth strategy, and M&A.3Strategy& | A tale of two lands in European retail bankingAfter more than a decade of a challenging low-interest environment for retail banks in Europe, three forces are coming together: interest rate hikes (and margin expansion), the fruits of cost transformation programs, and the adoption of digital service models.2022 has been another good year overall for European retail banks, with topline increasing by an impressive 8%, while costs lagged behind and increased slightly, by 2%. The branch network transformation is progressing, with an average network reduction of ~15% in Europe in the last two years, albeit with considerable differences in progress between individual countries.A tale of two land