从热情到阻力：组织如何用沟通与培训守住AI红利（英）

Unchanneled worker enthusiasm squanders agentic AI’s promiseEY US Agentic AI Workplace SurveyOctober 2025CLICK TO ADVANCEEXECUTIVE SUMMARYAgentic artificial intelligence (AI) is already rewriting the rules of work. Whether it becomes your organization’s greatest accelerator or its most punishing headwind depends on the choices leaders make right now.The pace of change is staggering. The next two decades promise more transformation in the workplace than the previous two centuries combined — yet many companies are fumbling the fundamentals. Too often, executives fail to offer a clear vision, meaningful training, or the kind of roadmap that middle managers need as they suddenly find themselves steering hybrid human-AI teams.CONTRARY EMOTIONS ABOUT AIA WORKPLACE PARADOXCOMMUNICATE, TRAIN, MANAGECONCLUSIONEXECUTIVE SUMMARY02 | Unchanneled worker enthusiasm squanders agentic AI’s promise | EY US Agentic AI Workplace Survey | October 2025A workplace paradoxCONTRARY EMOTIONS ABOUT AIEXECUTIVE SUMMARYCOMMUNICATE, TRAIN, MANAGECONCLUSION03 | Unchanneled worker enthusiasm squanders agentic AI’s promise | EY US Agentic AI Workplace Survey | October 2025A WORKPLACE PARADOXA WORKPLACE PARADOXThe first EY US Agentic AI Workplace Survey, polling more than 1,100 US desk workers across six industries at companies with an annual revenue of $1 billion or more, reveals a workforce both eager and unsettled. Optimism runs high — 84% say they’re eager to embrace agentic AI in their role and about as many expect it to have a positive impact on productivity, efficiency and their work experience. Yet fear grows alongside it — many employees have more questions than answers.Two-thirds (65%) of non-people managers worry about their own job security working alongside AI agents, and too often their curiosity is met with silence: little training, limited communication and no clear roadmap. This is where enthusiasm risks curdling into resistance. But the survey also shows the way forward. Organizations that invest in communication, training and support — those that address the human side of transformation — are already seeing stronger adoption and better results.Organizations that thrive will be those that use AI not to replace, but to reinvent — anchoring people at the center of the journey into the agentic era.In a flashing red alert across offices nationwide, our survey shows that many managers aren’t sure how to integrate and manage a hybrid human and agentic AI workforce. About half (53%) are concerned that they may not be good at doing so, and even among non-people managers, about two-thirds (63%) admit that they feel dissuaded from pursuing people management roles due to concerns about managing AI-augmented teams.These data points reflect how this technological revolution must center on people — how we understand our roles, our places in society, and how we deliver value and find fulfillment. Familiar strategies such as upskilling and communicating now sit alongside e