2025财年科索沃国家意见调查报告（英）

FY 2025 KosovoCountry Opinion Survey ReportECR Business Intelligence Team | November 2025Public Disclosure AuthorizedPublic Disclosure AuthorizedPublic Disclosure AuthorizededAcknowledgementsThe Kosovo Country Opinion Survey is part of the Country Opinion Survey Program series of the World Bank Group. This report was prepared by the Business Intelligence (BI) team, led by José De Buerba (Senior External Affairs Officer) and Svetlana Markova (Senior External Affairs Officer). Yulia Danilina, Jessica Cameron, Sofya Gubaydullina, and Qi Xue oversaw the design, reporting, and analysis of the survey results. Noreen Wambui and Irina Popova provided data support. BI acknowledges the significant contribution from the Kosovo country team and the independent field agency, UBO Consulting. In particular, BI is grateful for the support from Jane Millicent Sprouster (Senior Operations Officer), Lindita Lepaja (Operations Officer), and Lundrim Aliu (External Affairs Officer), who coordinated the survey-related activities from Pristina, Kosovo. ContentsObjectivesMethodology OverviewExecutive Summary Overall Views of the World Bank Group (WBG)The WBG’s Work on Development PrioritiesThe WBG’s InstrumentsThe WBG’s Engagement and CollaborationCommunication and OutreachSample Demographics and Detailed Methodology3ObjectivesThis survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in Kosovo perceive the WBG. The survey explored the following questions: 1.Overall Views of the WBG: How familiar are stakeholders with the WBG? How much do they trust the WBG? What opinions do stakeholders have of the WBG regarding its effectiveness and relevance to development in Kosovo? Are these perceptions improving or declining? Do stakeholders feel that the WBG has changed for the better or the worse in the last three years?2.The WBG’s Work on Development Priorities: What areas of development are perceived to be the most important? How helpful has the WBG been in contributing to the achievement of project goals across these areas? How did these projects impact the people of Kosovo, and how could the WBG have been more helpful?3.WBG Instruments: What do key stakeholders value the most regarding the WBG’s work in Kosovo? What opinion do key stakeholders have of WBG’s financial instruments and knowledge products? How are stakeholders using WBG knowledge work, and has it influenced government policy in Kosovo? 4.The WBG’s Engagement and Collaboration: How is the WBG perceived as a development partner in Kosovo? Are opinions improving or declining? How effective has the WBG been in facilitating the Government’s engagement with civil society? 5.Communications: What are the preferred communication channels, and do they differ between stakeholder groups? Do stakeholders recall any WBG messaging? What key topics do stakeholders recall? What information do stakeholders want from the WBG?4QMethodology OverviewFielded in February – Apri