IBM-IT 自动化：削减复杂性带来的成本（英）

IBM Institute for Business Value | Research InsightsCut the cost of complexityGet more from your technology with intelligent IT automationContentsIntroduction ................................ 4Section 1: The unseen consequences of complexity ............... 6Section 2: Delivering on the promise of end-to-end workflows ........ 14Section 3: Optimize operations to get more from AI-powered IT .......... 22Action guide ............................... 24How IBM can helpIBM has been empowering organizations to optimize operations and achieve business agility through automation for more than a century. Clients can unlock the potential of IT automation through IBM’s consulting offerings and enterprise-grade Automation Platform solutions integrated with AI and generative AI. By leveraging IBM’s advanced capabilities, organizations can streamline workflows, enhance resilience, and accelerate business outcomes.For more information about services from IBM Consulting, visit https://www.ibm.com/consulting/aiopsFor more information about IT automation solutions from IBM Software, visit https://www.ibm.com/solutions/automationIntelligent automation dramatically improves IT efficiency. Organizations attribute a 31% reduction in IT costs to intelligent automation. Transformation and growth are now top IT priorities. 67% of the average enterprise IT budget is now dedicated to improving IT and the business—rather than keeping the lights on—up from just 33% in 2023.AI makes IT more valuable to the business. Organizations that have broadly implemented generative AI in their IT processes attribute a 90% ROI to digital transformation.AIOps and automation puts IT ahead of the hackers. Two in three highly automated companies leveraging AIOps platforms have reduced their attack surface and threat risk and improved proactive mitigation by driving consistency and standardization at scale. The entire IT estate—not just the AI portfolio—plays a role in building a more profitable and productive AI-powered enterprise.Key takeaways1IntroductionIT is the powerhouse of the modern enterprise, dictating how fast it can move—and how much value it can deliver. But getting more from technology in an AI-first landscape requires overcoming persistent obstacles.IT complexity and opaque workflows obscure opportunities. Disconnected data silos and outdated technology inhibit solutions. Few organizations are reaching their full potential.What defines organizations with the most advanced IT automation? They see higher revenue growth, lower costs, better cybersecurity, and amplified business value. Breakthrough analysis from the IBM Institute for Business Value (IBM IBV) reveals that highly automated organizations—those that have made the most progress with embedding AI in IT—have greater integration, deeper visibility, better data governance, and more advanced cloud adoption.These findings came from extensive analysis of benchmarking data provided by IT leaders—including CIOs, CTOs,