医疗保健行业状况报告（英）-IBM

HealthcareState of the IndustryIBM Institute for Business Value© 2025 IBM Corporation ContentsHealthcareMarket and technology trendsTransformational technologiesExecutive summaryCase studies– Business model innovation– Product and service innovation– Efficient and productive operations– Strategic flexibility– Governance– Data– Automation– AI , generative AI, and agentic AI– Hybrid cloud by design– Secure by design– Quantum computing– Elevance Health– NHS University Hospitals Coventry & Warwickshire– National Healthcare Group, Singapore– California Department of Health Care Services (DHCS)– Macro trends– Key challenges and opportunities– Key technologies and their impact– Select industry key performance indicatorsAdditional informationStrategic imperatives2– Expert contributors– About the IBM Institute for Business Value– IBM Institute for Business Value selected studies– Notes and sourcesIBM Institute for Business Value© 2025 IBM Corporation Executive summaryHealthcare3Healthcare organizations face unprecedented pressure to balance cost containment with expanding Patient/Member and Provider expectations. As digital adoption accelerates—and agentic AI emerges as a pivotal enabler—organizations must embrace an end-to-end transformation to create a holistic, patient-centered, sustainable system.Even as medical and technological breakthroughs flourish, geopolitical complexities introduce new challenges through supply chain vulnerabilities, regulatory fragmentation, and increasingly nationalistic healthcare policies. Sustainable healthcare requires executives to strategically navigate cost optimization while delivering personalized care in a diverse, politically influenced global landscape.Based on research from IBM Institute for Business Value studies and the expertise of our industry leaders, we offer a high-level view of the healthcare industry today with a focus on the impacts of major technologies. Select case studies demonstrate how companies are successfully using advanced technologies to improve operations and the patient experiences.As the demand for personalized care grows, organizations must balance cost management with delivering high-quality,patient-centered solutions inan increasingly fragmentedglobal landscape.To stay ahead, organizations are harnessing the power of technologies—including data analytics, digital health solutions, and AI—to drive breakthroughs in healthcare and adapt to geopolitical disruptions.These technologies enable faster innovation, real-time medical decision-making, and more agile responses to emerging challenges.IBM Institute for Business Value© 2025 IBM Corporation © 2025 IBM Corporation Market & technology trends4Healthcare© 2025 IBM Corporation IBM Institute for Business Value© 2025 IBM Corporation Macro trendsHealthcare is moving toward a patient centric accountable care system.5Citizen-patientat the centerDigital transformati