Capgemini-利用人工智能的价值：释放可扩展的优势（英）

Research brief - Capgemini Research Institute 2025 Harnessing the value of AIUnlocking scalable advantageHarnessing the value of AI |Research brief - Capgemini Research Institute 20252Table of contents01Who should read this report and why?02Executive summary03Gen AI goes mainstream04The rise of AI agents05AI x human: The new collaborative model06Trust in AI: Undermined by governance gaps07Generating value with AI08Research methodologyHarnessing the value of AI |Research brief - Capgemini Research Institute 20253This report offers critical insights for business and technology leaders into the transformative potential of traditional AI, generative AI (Gen AI), and Agentic AI. This applies to large organizations across sectors and industries including automotive, consumer products, retail, financial services, telecom, energy and utilities, aerospace and defense, high-tech, industrial manufacturing, pharma and healthcare, and the public sector/government. It is the third installment in our annual research series and identifies shifts in adoption and investment levels, emerging use cases, as well as return-on-investment (ROI) trends. It also explores the implications of AI adoption for the workforce, governance best practices, and scaling strategies. Business leaders across functions including corporate strategy, finance and risk, human resources, marketing and sales, IT, sustainability, innovation/R&D, product design/development, sourcing, manufacturing/operations, and supply chain will find the report useful. It draws on the comprehensive analysis of the findings from a survey of 1,100 leaders (director level and above) at organizations with annual revenue above $1 billion across 15 countries: Australia, Brazil, Canada, France, Germany, India, Italy, Japan, the Netherlands, Norway, Singapore, Spain, Sweden, the UK, and the US. If you are looking to move beyond experimentation to scaled, ethical, and high return on investment (ROI) AI deployment – this report is for you.Who should read this report and why?01Who should read this report and why?Executive summaryGen AI goes mainstreamThe rise of AI agentsAI x human: The new collaborative modelTrust in AI:Undermined by governance gapsGenerating value with AIResearch methodologyHarnessing the value of AI |Research brief - Capgemini Research Institute 20254Executive summary02Who should read this report and why?Executive summaryGen AI goes mainstreamThe rise of AI agentsAI x human: The new collaborative modelTrust in AI:Undermined by governance gapsGenerating value with AIResearch methodologyHarnessing the value of AI |Research brief - Capgemini Research Institute 20255AI is in transition. The technology is moving from isolated pilots to sweeping, mainstream adoption at an unprecedented pace. Organizations are unlocking remarkable benefits, from accelerated innovation to transformative productivity gains. But this breakneck expansion also brings challenges such as cost containment, workforc