Capgemini-凯捷金融服务2025年趋势-零售银行业务（英）

RESEARCH INSTITUTECapgemini Financial ServicesTop Trends 2025Retail BankingJanuary 2025ExploreTop Trends 2025Capgemini FS Top Trends 2025Public © Capgemini 2025. All rights reserved |2#FinancialServicesTrends2025The Capgemini FS Top Trends 2025 span three broad themesCustomer FirstEnterprise ManagementIntelligent IndustryTransforming customer experience focusing on omnichannel interactions and the value of products and servicesRevamping processes, teams, solutions, and operations to run enterprises with greater agility and operational efficiency to optimize the cost of doing businessLeveraging the most modern solutions to deliver an end-to-end digital experience that transforms the value chain – from design to delivery of intelligent products and servicesCapgemini FS Top Trends 2025Public © Capgemini 2025. All rights reserved |3#FinancialServicesTrends2025The Capgemini FS Top Trends in the Banking sector by sub-domain (1/2)Retail BankingWealth ManagementPaymentsOmnichannel experience: Omnichannel customer journeys boost experiences across digital platforms, contact centers, and branchesAI for efficiency gains: Artificial intelligence will drive productivity by reimagining customer and employee journeysLeveraging open finance: Open finance regulations clear a path for retail banks to develop a 360-degree customer footprintESG product strategy: Banks will implement intelligent ESG product strategies and solutionsRegTech for compliance: Intelligent RegTech solutions will reduce compliance costs and timelines, as retail banks face escalating risksFinancial literacy: Financial literacy and personal budget apps boost customer confidence and promote financial inclusionNext-gen banking: Retail banks set their sights on youth, the prime target of new age players, to secure long-term customer lifecycle growthOperational resilience: Digital operational resilience will remaincrucial for regulatory complianceOnboarding efficiency: Onboarding efficiency remains critical as retail banks embrace digital identity management for seamless onboardingCloud-native wealth management platforms: Cloud-native platforms scale workflows and enable cost-efficient wealth management processesSeamless digital experience: Wealth firms power up digital platforms to consolidate services and create seamless CXGen AI for relationship manager efficiency: Gen AI-powered copilots can boost relationship manager productivityDigital onboarding: Digital onboarding boosts revenue for wealth firms through white-labeling, while accelerating client acquisition and improving complianceUnified operating models: Wealth firms unify operating models to deliver a consistent experience for HNWIs across geographiesBridging generation gaps: With younger entrepreneurs on the rise, wealth firms shape advice to resonate with HNWIs of all agesInorganic growth strategies: Wealth firms seek external expansion to broaden services and boost revenuesReal-world asset tokenization: Real-world asset tokens power