艾昆纬-制药企业采购语言解决方案的最佳实践（英）

White PaperProcurement Best Practices for Sourcing Language Solutions in Pharma Top tips to select the most appropriate language service providerTable of contentsIntroduction 1 Key procurement priorities for language solutions 2 Best practices in sourcing language solutions 3 Strategic sourcing and planning 3 Vendor selection process 5 Criteria for selecting the right vendor 6 Cost management and efficiency strategies 9 Ensuring quality and compliance 11 Supplier relationship management and ease of collaboration 13 Challenges in sourcing language solutions for pharma 15 Benefits of effective procurement of language solutions 18 Measuring Success: Key KPIs for language procurement 21 Impact of technology and innovation on language services procurement practices 22 Our top 10 recommendations 25 The checklist for selecting your language service provider 27 Compliance and regulatory 27 Quality assurance and accuracy 27 Vendor experience and specialization 28 Language technology and tools 29 Project management and workflow 30 Security and confidentiality 31 Service and support 32 Pricing and commercial terms 33 iqvia.com | 1Pharmaceutical companies rely on language solutions to communicate effectively, ensure compliance, and reach patients worldwide. From clinical trial protocols and drug labels to patient education and marketing materials, accurate translation and localization are mission-critical in the industry. In this highly regulated sector, every word can impact patient safety and regulatory outcomes. Translations that are unclear or incorrect may lead to health risks, regulatory fines, or delayed market access. As a result, procuring language services is not a simple commodity purchase but a strategic function that must balance cost, quality, compliance, and efficiency.Pharmaceutical procurement is increasingly recognized as a strategic lever for competitive advantage, often accounting for an important part of operational costs. When it comes to language services, procurement professionals must look beyond lowest price per word and evaluate providers on their ability to deliver consistent quality, industry expertise, and compliant solutions. Language service providers (LSPs) serve as a critical link between pharma companies and global markets, helping meet regulatory requirements and enabling expansion into new regions. This report presents research-driven best practices for sourcing language solutions in mid-size and large pharmaceutical companies, covering key procurement priorities — cost efficiency, industry centricity, quality, compliance, and ease of collaboration — and offering strategies to achieve them.Introduction2 | Procurement Best Practices for Sourcing Language Solutions in PharmaKey procurement priorities for language solutionsProcurement of translation and localization services in pharma must address several core priorities to be successful (see Figure 1 below):• Cost efficiency: Achieve competitive prici