欧洲电信业的简化议程

A S I M P L I F I C AT I O N A G E N D A F O R E U R O P E A N T E L E C O M SRegulatory evolution to improve the customer journey for a competitive & stronger Digital Single Market 2025C O N T E N TE XECUTIVE SUMMARY 3INTRODUC TION 81. EUROPE AN TELECOM OPER ATORS DELIVERED HUGE VALUE FOR THEIR END USERS , BUT L AG GED PERFORMANCE 102 . HOW THE CUS TOMER JOURNE Y IS IMPAC TED BY THE CURRENT REGUL ATORY FR AME WORK 143 . P OLICY RECOMMENDATIONS 28C ONCLUSION — TOWARD A SIMPLIFIED, COMPE TITIVE & HARMONIZED EUROPE AN FR AME WORK 32APPENDIX 3 4ELISABETTA CAFFORIOPartner, TIME RomeGREGORY PANKERTManaging Partner, TIME BrusselsPAUL DUMOULINManager, TIME ParisPATRICK VERMAAKManager, TIME Brussels NICOLAS MENNIGBusiness Analyst BrusselsGeneral disclaimerThis report was commissioned by Connect Europe on terms specifically limiting the liability of Arthur D. Little. Arthur D. Little’s conclusions are the result of its best professional judgment, based in part on materials and information provided by Connect Europe, as well as secondary research and expert interviews. Use of this report by any third party for any purpose does not absolve such third party from conducting their own due diligence. Any reliance on or use of this document is the sole responsibility of the user. Neither Arthur D. Little nor Connect Europe accepts any duty of care or liability to any third party for decisions made, or not made, based on this document.2The European digital economy is at a turning point. The ability of citizens and economies to innovate, improve productivity, and create more opportunities for sustainable growth relies on significantly upgrading the digital infrastructure. As citizens and businesses demand high-performance and resilient connectivity, Europe’s telecom regulation must evolve in line with the ambitions. This study specifically focuses on regulation impacting the customer journey, highlighting some key policy adaptations to restore the overall competitiveness of the EU and digital ambitions in the telecom sector, while safeguarding end-user protection.The targets for the Digital Decade — complemented by the ambitions laid out in reports by Enrico Letta, Mario Draghi, and in the more recent “Competitiveness Compass” of the EU Commission — are aimed to drive the EU toward a new era of innovation and competitiveness and are based on four pillars: (1) digital skills, (2) developing secure digital infrastructures, (3) digitizing business, and (4) transforming public services. Advanced connectivity networks and services are at the center of this policy framework, and they will be essential to the achievement of the related goals.Telecom operators play a central role in enabling digital participation by providing reliable, secure, and affordable connectivity to millions of citizens and businesses. Over time, European consumers have benefited from tremendous value creation delivered by and enabled by telecom operators throu