驾驭欧盟人工智能法案：打造具备人工智能素养的员工队伍实践指南（英）

Navigating the EU AI ActA Playbook for Building an AI‑Literate WorkforceNavigating the EU AI Act0203012Table of contentsForeword 301Understanding the EU AI Act 402Understanding Article 4 of the EU AI Act 703Building an AI-literate workforce: 6 best practices 111. Establish AI governance and policies 112. Assess needs and risks 133. Implement a tiered, risk‑based approach to training 164. Use diverse, user‑friendly learning methods 185. Document, track, and measure training outcomes 226. Maintain continuous training and update materials 25Conclusion 29Endnotes 30Navigating the EU AI Act0203013As one of the first comprehensive AI regulations in the world, the EU AI Act marks a watershed moment for organisations operating in or doing business with Europe. Similar to how GDPR fundamentally changed our approach to data privacy, this legislation will transform how we develop, deploy, and use artificial intelligence systems.The introduction of the AI Act comes at a critical juncture where AI training and implementation are accelerating. Europe is home to over half of the top 20 nations in the Global Skills Report’s AI Maturity Index, which evaluates 109 countries’ readiness for AI innovation.1 This regional leadership aligns with extraordinary learner demand, as demonstrated by a 116% year‑over‑year increase in GenAI course enrolments.2In the face of this shift, the EU AI Act establishes a risk‑based framework that requires all organisations—from corporations to government agencies and educational institutions—to categorise their use and development of AI applications and ensure workforce AI literacy through appropriate training. This requirement follows growing workforce expectations, as 71% of Europe’s entry‑level employees now seek employer‑supported GenAI training—higher than the global average of 69%3—signalling that AI compliance measures may help address existing demand for AI skills development.Navigating the EU AI Act’s evolving AI literacy standards presents a challenge, but it’s one that forward‑thinking organisations can turn into an opportunity. With 86% of employers expecting AI technologies to transform their business by 2030,4 organisations that develop comprehensive AI literacy programmes now will not only be better positioned to satisfy regulatory requirements but gain a competitive advantage through better AI governance and innovation capabilities.The key to success lies in providing your workforce with trusted, credible training resources to help them safely and ethically use AI systems and applications to enhance job performance, while demonstrating compliance. This playbook offers practical guidance to help you navigate these requirements effectively, outlining strategies for assessing current AI literacy levels and developing tailored training paths for different roles across your organisation.The organisations that approach the EU AI Act strategically, balancing compliance with capability building, will be the ones that thrive