欧洲电力行业联盟-Power2People：支持住宅客户进行能源转型（英）

June 20252POWERPEOPLE5 commitments to support residentialcustomers in their energy transitionEurelectric policy recommendations Power2People: 5 commitments to support residential customers in their energy transition 1 June 2025 Power2People: 5 commitments to support residential customers in their energy transition Contents 1. Introduction: turning pledges into commitments ............................................................. 2 2. Consumer engagement in the EU: four findings from our survey ..................................... 3 1. Electrification: clean and affordable energy is available in abundance for households . 3 2. Endurance & Tenacity: the transition might advance slower than expected ......................4 3. Upfront Costs: the no. 1 barrier for further household engagement and direct electrification ................................................................................................................................................. 5 4. Consumer Profiles: engagement levels differ ............................................................................. 5 3. The starting point of our commitments: competitive retail markets ................................. 6 4. Eurelectric’s 5 Commitments to Customers ...................................................................... 8 1. Communication for Consumer Empowerment ............................................................................ 9 2. Engagement & Inclusion for All Consumers ............................................................................... 10 3. Energy Efficiency Measures ........................................................................................................... 13 4. Products & Services ......................................................................................................................... 14 5. Demand Flexibility ............................................................................................................................. 17 Power2People: 5 commitments to support residential customers in their energy transition 2 June 2025 1. Introduction: turning pledges into commitments In 2020 and 2021 Eurelectric conducted a consumer survey and took 15 pledges to support household customers in the energy transition. European suppliers remain committed to these pledges, but the energy crisis has accelerated the energy transition prompting us to revisit and update these pledges to embrace these circumstances. That is why Eurelectric and Accenture conducted a new survey in June 2024 to gauge the status quo of consumer engagement in 12 EU countries1 and to explore the barriers holding back consumers to further engage in the aftermath of the energy crisis2. We also asked consumers about their experience with suppliers’ services and products. Plus, we held four roundtable discussions at our member firms in Sweden, Spain, Hungary, and the Netherlands where national stakeholder representatives ident