人工智能时代公共就业服务提供的新曙光（英）

A NEW DAWN FOR PUBLIC EMPLOYMENT SERVICES SERVICE DELIVERY IN THE AGE OF ARTIFICIAL INTELLIGENCEOECD ARTIFICIAL INTELLIGENCE PAPERSJune 2024 No. 192  A NEW DAWN FOR PUBLIC EMPLOYMENT SERVICES OECD ARTIFICIAL INTELLIGENCE PAPERS © OECD 2024 OECD Working Papers should not be reported as representing the official views of the OECD or of its member countries. The opinions expressed and arguments employed are those of the authors. Working Papers describe preliminary results or research in progress by the author(s) and are published to stimulate discussion on a broad range of issues on which the OECD works. Comments on Working Papers are welcomed and may be sent to els.contact@oecd.org. This document and any map included herein are without prejudice to the status of or sovereignty over any territory, to the delimitation of international frontiers and boundaries and to the name of any territory, city or area. The statistical data for Israel are supplied by and under the responsibility of the relevant Israeli authorities. The use of such data by the OECD is without prejudice to the status of the Golan Heights, East Jerusalem and Israeli settlements in the West Bank under the terms of international law. Cover image: © Kjpargeter/Shutterstock.com © OECD 2024 ___________________________________________________________________________________ The use of this work, whether digital or print, is governed by the Terms and Conditions to be found at: www.oecd.org/termsandconditions A NEW DAWN FOR PUBLIC EMPLOYMENT SERVICES  3 OECD ARTIFICIAL INTELLIGENCE PAPERS © OECD 2024 A new dawn for public employment services: Service delivery in the age of artificial intelligence Ailbhe Brioscú, Anne Lauringson, Anne Saint-Martin and Theodora Xenogiani As part of broader digitalisation efforts, half of public employment services (PES) in OECD countries are employing Artificial Intelligence (AI) to enhance their services. AI is being adopted across all key tasks of PES, including most commonly to match jobseekers with vacancies. While several PES have been using such tools for a decade, adoption of AI has been increasing in recent years as these become more accessible. New AI use cases have emerged to assist employers in designing vacancy postings and jobseekers in their career management and job-search strategies. AI initiatives have significant impact on PES clients, changing how they interact with the PES and receive support, and PES staff, altering their day-to-day work. As PES seek to maximise the opportunities brought by AI, proactive steps should be taken to mitigate associated risks. Key considerations for PES include prioritising transparency of AI algorithms and explainability of results, establishing governance frameworks, ensuring end-users (staff and clients) are included and supported in the development and adoption process, and committing to rigorous monitoring and evaluation to increase the positive and manage any negative impact of AI solutions. Keywor