Capgemini-技术和公共部门-与英国政府首席技术官David Knott的对话（英）

1Capgemini Research InstituteExecutive ConversationsA conversation with David Knott Chief Technology Officer, UK GovernmentTechnology and the public sector2Capgemini Research InstituteExecutive ConversationsDAVID KNOTTCHIEF TECHNOLOGY OFFICERUK GovernmentDavid is a technology leader, strategist and architect with over 35 years experience across a range of industries, including banking, insurance, transportation, utilities and media. David holds a PhD in Philosophy, specialising in Ethics. In recent years, he has applied this expertise in the fields of AI and data ethics, helping HSBC define its first set of ethical principles for the use of AI and data, and working as part of the Responsible AI teams at HSBC, Google and BCG.TECHNOLOGY AND THE PUBLIC SECTORExecutive Conversations3Capgemini Research InstituteCan you tell us about your current role and responsibilities as the UK Government’s CTO?David Knott: My job is to make sure that we do technology well. By that, I mean delivering better outcomes for citizens through improved systems, data, and infrastructure.I sit within the Government Digital Service (GDS), which is part of the Department for Science, Innovation and Technology (DSIT). My role cuts across four main areas. First, there's architecture: how to steer departments toward better technology choices. Second, we lead on engineering standards and best practices. Third is security and resilience, making sure our digital services are robust and secure against external threats. Finally, we contribute to commercial strategy, looking at how we engage suppliers and stimulate innovation in the digital marketplace.We focus a lot on transformation, not just in terms of new services, but also by modernizing existing systems. Technology isn’t background noise, it’s foundational. David Knott, Chief Technology Officer of the UK GovernmentExecutive Conversations4Capgemini Research InstituteWhere do you see technology making the biggest impact in the public sector?David Knott: There are four major areas where technology is making a difference.First is citizen services. The public expects services that are digital, convenient, and reliable. Technology is how we meet those expectations at scale.Second is productivity. We want to help public servants concentrate on value-adding work. If we can automate the routine stuff, then teachers, police officers, nurses, and civil servants can focus on what really matters.Third, there’s specialist capability. AI and digital tools are helping in areas such as criminal justice, healthcare, and education. For instance, they can identify patterns in data or diagnose medical conditions earlier than humans, in some cases.The fourth area is what I call “language in, language out.” A lot of interactions with government involve people describing their situations in everyday language and then expecting a clear response. Think of applying for a benefit or registering a complaint. Historically, computers have struggled with natu