Capgemini-利用人工智能代理推动商业价值（英）

1Capgemini Research InstituteExecutive ConversationsA conversation with Dr. Walter Sun Head of AI, SAPDriving business value with AI agents2Capgemini Research InstituteExecutive ConversationsDR. WALTER SUN Head of AISAPDr. Walter Sun is Senior Vice President and Global Head of Artificial Intelligence at SAP. He leads a centralized AI unit that engineers AI products for implementation and reuse across SAP applications. Prior to SAP, Dr. Sun was Vice President of Copilot Applied Artificial Intelligence for business applications at Microsoft. Previously, Dr. Sun worked at BlackRock Financial Management as a quantitative portfolio analyst and at Apple Inc. as a senior software engineer and scientist.DRIVING BUSINESS VALUE WITH AI AGENTSExecutive Conversations3Capgemini Research InstituteHow is SAP integrating AI into business operations?Dr. Walter Sun: SAP follows the “3Rs” framework to ensure AI solutions are impactful and trustworthy:1. Relevant – AI must be tailored to meet business needs. We incorporate industry-specific context into our AI models. For example, a supply chain company in the US may have different requirements than one in the UK, and our AI adapts accordingly.2. Reliable – AI must provide accurate, fact-based outputs. We use grounding techniques [connecting model output to verifiable sources] and provenance checks to verify AI-generated information, minimizing hallucination and maximizing accuracy.3. Responsible – AI must be ethical, explainable, and compliant with regulations. Transparency is at the core of our approach, ensuring users understand the logic behind AI-driven decisions.Dr. Walter Sun Head of AI SAPSAP’S AI STRATEGY: THE 3RS FRAMEWORKExecutive Conversations4Capgemini Research InstituteSAP integrates AI into three key areas:• Native AI integration: AI is embedded into SAP applications like SuccessFactors for HR management, allowing users to generate job descriptions using natural language.• Joule AI copilot: Joule is SAP’s digital assistant, enabling users to execute tasks seamlessly across SAP applications.• Business Technology Platform (BTP): Our generative AI (Gen AI) hub offers access to over 30 large language models (LLMs), allowing businesses to build and customize AI applications.WE USE GROUNDING TECHNIQUES [CONNECTING MODEL OUTPUT TO VERIFIABLE SOURCES] AND PROVENANCE CHECKS TO VERIFY AI-GENERATED INFORMATION, MINIMIZING HALLUCINATION AND MAXIMIZING ACCURACY.AI must be ethical, explainable, and compliant with regulations"Executive Conversations5Capgemini Research InstituteHow does Joule AI – SAP’s digital assistant – work?Dr. Walter Sun: Joule is SAP’s digital copilot, designed to facilitate natural language interactions across business applications. It serves as a bridge between users and various AI agents, orchestrating tasks efficiently.For instance, if a user wants to schedule a business trip, Joule can:1. Check both the user’s calendar and those of their colleagues to find a period when all relevant partie