英文【DrakeStar】管理服务提供商“MSP”2025年第一季度报告

Drake star to find updated imageFor more details regarding awards, please visit maadvisor.com and globalmanetwork.com. MSPMSPHAS BEEN ACQUIRED BYMSPMSPMSPMSPMSP+49 173 3930070ralf.hofmann@drakestar.com+1 646 245 3550sam.levy@drakestar.com+44 777 305 2247gaby.silvestris@drakestar.com+33 687 990 537christophe.morvan@drakestar.com5M&A activity in the MSP space gained strong momentum in Q1 2025, driven by an increase in deal volume, along with a rise in disclosed transaction value which surpassed $1 billion*—up from $927 vs. the same period last year.*NOTE: Announced deal value is thought to be well beyond $1 Billion as many deals this quarter kept the deal values confidential. Source: Drake StarStrategic buyers continue to consolidate actively, with all of the top 10 players acquiring at least four MSPs. In contrast, financial investors continue to focus on single investments.The global MSP market value reached $305 billion in 2024 and is expected to grow to $571 billion by 2033, driven by increasing IT complexities and demand for cost efficiency.Both strategic and financial consolidators remained focused on enhancing their capabilities by acquiring IT consulting service providers, which accounted for 77% of total M&A activity in Q1 2025.6Top 3 Most Important Outcomes Achieved From Managed ServicesSources: Pitchbook, IMARC Group7Sources: Drake Star, Zofiq, PIA.AI, NegAgent.io, ITBD.net, ChannelProNetwork, ITProThe Managed Service Provider (MSP) landscape is undergoing a seismic shift — and AI is at the center of it. Once built on reactive support and labor-intensive operations, today’s top-performing MSPs are becoming proactive, data-driven, and highly automated. The results? Not just theoretical — they’re measurable and market-proven.AI-powered automation is radically improving how MSPs operate. According to Zofiq, MSPs that adopt AI-based systems see 30–50% reductions in operational costs, primarily by streamlining smart ticket routing, enabling self-healing infrastructure, and automating repetitive tasks through robotic process automation.Platforms like PIA.AI report that AI can reduce ticket workloads by 50% and speed up resolutions by up to 8x through intelligent triage systems.AI isn’t just changing how MSPs work — it’s transforming how they serve clients. Tools like AI-powered chatbots and real-time sentiment analysis are driving faster resolutions and hyper-personalized interactions. NeoAgent found that organizations using these technologies experienced a 20% boost in CSAT scores — a critical metric for retention and expansion.AI isn’t just about cutting costs — it’s also fueling growth. Zofiq’s financial models show that AI-enhanced service offerings can increase top-line revenue by up to 11%. Meanwhile, ITBD reports that personalized, AI-driven client solutions are delivering a 15% boost in revenue across key service areas.“The shift doesn’t come without challenges. Talent shortages in AI engineering and data science remain a hurdle, espec