Capgemini-公众意味着每个人-在公民服务中，无障碍第一，设计第二（英）

Public means everybody Accessibility first, design second in citizen services2Table of contents- Voice30- Authors31- Sources32Management summary04Management summary in plain language06All citizens, not just some09From plain language to adaptable content12Our approach to digital accessibility19Conclusion28Spotlight on Germany153Management summaryInclusive, efficient, and impactful digital public services014What do we mean by the term “digital accessibility” and why does it matter? As the public sector continues its drive to give citizens online access to public services, it is vital that no-one is excluded due to a disability or impairment. Inclusive government means providing digital services that citizens can access, regardless of their capabilities. There are basic human rights in this digital ambition.Of course, digital accessibility has been a legal obligation in most countries for many years. But beyond regulatory compliance, digital inclusivity has wider implications for the impact of government services. It is an opportunity to create public value. How? By making digital channels work better for everyone, governments can improve the adoption and reach of services. Digital accessibility is thus a lever for both strategic impact and inclusivity.The better able citizens are to use government and local authority websites and mobile apps, regardless of their visual, hearing, motor, and cognitive abilities, the more effective and cost efficient the delivery of public services becomes.This reflects the EU’s digital targets for 2030, which include the determination to have key public services 100% online. To achieve this, the aim must be to create digital citizen experiences that work for everyone.• The broad ranging eGovernment Benchmark 2024 led by Capgemini on behalf of the European Commission found that, on average, within the European Union, 65% of all What does the research tell us?websites surveyed failed to meet all eight of the specially selected web accessibility criteria designed to measure how accessible services are to users with specific disabilities.• A more focused regional study undertaken by Capgemini in Germany evaluated the websites of 228 public organizations and found that a third of them did not provide any information in plain language.In the UK the sunflower is a discreet sign that the wearer has a hidden disability and may need additional support.We aren’t there yet. Recent research and monitoring exercises show that Europe’s public sector still has significant shortcomings in the provision of content in plain language, sign language, and for people with visual impairments.These findings emphasize the urgent need for a quickly implemented, scalable solution to make the information and services of public organizations in Europe available to all citizens.The following pages describe our approach to digital accessibility in the public sector. It’s an efficient, holistic, and scalable way to address the current shortfall i