KPMG+智能工业的未来-英-30页.pdf

kpmg.comThe future of smart industrialsThe race to digitally enabled services2Signals of changeStrategic imperativesDigitally enabled servicesCase studiesForewordThese are pivotal times for industrial manufacturing. Manufacturers must navigate an unfamiliar environment shaped by advances in disruptive technology, economic turmoil, shifting customer expectations, uncertain labor and materials supply markets, and the world’s emergence from the COVID-19 pandemic. In our view, this sector will continue to experience increasing disruption in the near future.We see the sector migrating towards a smart industrials strategy, shifting from a legacy product-centric focus to a customer-centric focus empowered by digitally enabled aftermarket and field service. Future-focused manufacturers can win by embracing digitally enabled services as the foundation of both their business and operating models, pursuing smart practices in a multitude of strategic areas from operations to customer value to sustainability. KPMG International, in a commissioned survey conducted by Forrester Consulting, engaged 395 industrial manufacturing leaders across the globe to understand their perspectives on the opportunity and impact of digitally enabled aftermarket and field service on the sector’s future. Participants included manufacturers that classify themselves as machinery and component as well as project or solution providers.A primary takeaway from the survey is the extent to which these business leaders recognize the shifting landscape and are investing in making the transition. More than six out of 10 of executives in our survey indicate their organizations are currently investing in or have included investment in their capital plans for digital transformation and connected products.In this report, we explore the opportunity for industrial manufacturers to drive improved customer experience while enhancing efficiency and effectiveness through digitally enabled aftermarket and field services. We also discuss the challenges manufacturers are experiencing with their current efforts and the capabilities that are needed for success.If you would like to discuss how KPMG professionals can help you evaluate and accelerate your organization’s journey towards a digitally enabled aftermarket and field services transformation, please contact us or your local contacts listed.Stéphane Souchet Global Head of Industrial Manufacturing KPMG International ssouchet@kpmg.frVinodkumar Ramachandran Global Head, Industry 4.0 KPMG International vinodkumarr@kpmg.comService is the new growth engine© 2023 Copyright owned by one or more of the KPMG International entities. KPMG International entities provide no services to clients. All rights reserved.The Future of Smart Industrials3Signals of changeStrategic imperativesDigitally enabled servicesCase studiesContentsSignals of change05Strategic imperatives11Case studies How KPMG firms can help24Digitally enabled services in the connected enterprise 16T