Capgemini-扩展人工智能以实现业务转型的蓝图（英）

The blueprintto scaling AIfor businesstransformationTransitioning from Pilotto Production2The blueprint to scaling AI for business transformationThe strategic importance of AI, particularly generative AI, cannot be overstated. It has moved beyond the realm of experimentation and is now integral to enterprise strategies across sectors. The findings from Capgemini’s recent research, Harnessing the value of generative AI: 2nd Edition, underscore this shift. Our research reveals that 80% of organizations have increased their investment in generative AI over the past year, with nearly one-quarter integrating this technology into their operations. This surge in adoption is driven by the tangible benefits generative AI offers, including a 7.8% improvement in productivity and a 6.7% enhancement in customer engagement and satisfaction.The journey from pilot to production is fraught with challenges, but the rewards are substantial. Organizations that successfully scale their AI initiatives report significant gains in operational efficiency, cost savings, and innovation. For instance, generative AI has enabled companies like Eneco eMobility, BMW, and ABN AMRO to achieve remarkable improvements in productivity and customer service. These success stories highlight the transformative potential of AI when integrated into core business functions.However, scaling AI requires a holistic approach that encompasses strategic alignment, robust governance frameworks, a strong data foundation, and continuous talent development. All these aspects are intricately linked and interdependent. Moreover, it is essential to align Gen AI initiatives with the broader business value chain, establishing clear KPIs while embedding responsible AI practices throughout the AI lifecycle to ensure ethical and secure deployment.As we look to the near future, the rise of AI agents promises to further transform the way businesses operate by offering several key benefits such as sales growth – organizations have seen a 4.4% increase in sales, attributed to the AI agents’ ability to provide personalized recommendations and optimize sales operations. Building and managing multi-agent systems is no easy feat, but the key to success lies in continuously monitoring and evaluating their performance.In conclusion, the insights and recommendations presented in this paper provide a valuable guide for organizations seeking to scale their AI initiatives. It outlines strategies and a comprehensive roadmap for successful transition to full-scale production.ForewordMark OostVP, Gen AI Global Lead, Capgemini mark.oost@capgemini.com2This document has been licensed to CapgeminiTransitioning from Pilot to ProductionMay 2025The Blueprint to Scaling AI for Business TransformationContentsCopyright © 2025, Everest Global, Inc. All rights reserved.www.everestgrp.com | this document has been licensed to Capgemini03Introduction04Strategic importance of AI and generative AI06Current state of enterprise AI adoption10S