2018年全球员工敬业度趋势研究报告（英文版）

2018 Trends in GlobalEmployee EngagementGlobal Employee Engagement Rebounds to Match Its All-Time HighExecutive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Employee Engagement Defined . . . . . . . . . . . . . . . . . . . . . . . . . . .2About the Study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3Key Findings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Engagement by Country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Global Employee Engagement . . . . . . . . . . . . . . . . . . . . . . . . . . . .7APAC’s Big Rebound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8A Softening in Latin America? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9North America: Economic Growth Neutralizes Political/Social Anxiety . . 10A Clearer Path in Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Africa Surges Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12What Is the Employee Experience That Will Really Drive Engagement? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13Final Thoughts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15About Aon’s Employee Engagement Practice . . . . . . . . . . . . . . .15Table of Contents Aon 1After last year’s dip – the first since 2012 – employee engagement matched its all-time high . This rebound is driven largely from the biggest markets in Asia and a major surge in engagement in Africa . Continental Europe also saw improvements in engagement, while the United Kingdom represented the biggest decline among the 29 largest markets examined in this study . That seems to signal a drop in stability in the U .K ., while many markets across Europe have a better understanding of what Brexit means to their economies and workforces . Like a year ago, the Rewards & Recognition dimension was the strongest driver of engagement globally, followed by Senior Leadership, Career & Development, Employee Value Proposition and Enabling Infrastructure . The biggest surprise in this year’s report is the overwhelming importance of “the future .” Employees want more exposure to senior leadership and strategy . Strengthening of skills and gaining relevant knowledge that can be applied later in their tenure are also in high demand among employees . Global Employee Engagement Re