2020年全球人力资本趋势报告（英文）

The social enterprise at work: Paradox as a path forward2020 Deloitte Global Human Capital TrendsDeloitte’s Human Capital professionals leverage research, analytics, and industry insights to help design and execute the HR, talent, leadership, organization, and change programs that enable business performance through people performance. Visit the Human Capital area of Deloitte.com to learn more.1ContentsPrologue: How did we get here? 2IntroductionThe social enterprise at work: Paradox as a path forward 10Belonging: From comfort to connection to contribution 23Designing work for well-being: Living and performing at your best 33The postgenerational workforce: From millennials to perennials 43Superteams: Putting AI in the group 53Knowledge management: Creating context for a connected world 63Beyond reskilling: Investing in resilience for uncertain futures 71The compensation conundrum: Principles for a more human approach 81Governing workforce strategies: New questions for better results 89Ethics and the future of work: From “could we” to “how should we” 99A memo to HR: Expand focus and extend influence 109About the authors 116Acknowledgments 118Contacts 1192020 Deloitte Global Human Capital Trends2PrologueHow did we get here?THE WORLD TODAY looks remarkably different from the one in which we launched the first Global Human Capital Trends report in 2011. The past decade has been marked by radical change, by a “newness” that has evolved at a pace that can only be described as exponential. Technology invaded the workplace at a speed that would have been unimaginable a decade prior. Workforce demographics shifted substantially, with five generations in the workforce, a decline in working-age populations in many advanced economies, and an increase in the focus on equality for all workers as it relates to pay and treatment.1 And as the workforce evolved, so did worker expectations—with calls for organizations to do more to help improve individuals’ lives, address societal problems, mitigate technology’s unintended consequences, and act equitably and ethically. Throughout these significant changes, our annual Global Human Capital Trends report has offered readers an opportunity to understand each moment in history, viewing the current economic, cultural, and technological landscape through the perspective of people and business. Before launching into the 2020 report, we reflect on the forces that have shaped the world of work over the past decade. The early decade: Emerging from the shadow of the recessionWhen we wrote our first report in 2011, the world was gaining a sense of economic stability following the Great Recession of 2007–2009. Global financial markets were showing signs of recovery after the downturn of the previous few years, with the Standard & Poor’s (S&P) 500 Index rising to VIEWED THROUGH THE LENS OF PEOPLE AND BUSINESS, THE PAST DECADE HAS BEEN ONE OF TREMENDOUS CHANGE—WITH MORE TO COME.The social enterprise at work: Paradox as a path f