2021年移动钱包行业报告（英文）

State of the Industry Report on Mobile Money2021Copyright © 2021 GSM AssociationThe GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators with almost 400 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Barcelona, Africa, Los Angeles and Shanghai, as well as the Thrive Series of regional conferences.For more information, please visit the GSMA corporate website at www.gsma.comFollow the GSMA on Twitter: @GSMAMobile MoneyThe GSMA’s Mobile Money programme works to accelerate the development of the mobile money ecosystem for the underserved.For more information, please contact us: Web: www.gsma.com/mobilemoney Twitter: @GSMAMobileMoney Email: mobilemoney@gsma.comAuthors Simon K. Andersson-Manjang Nika Naghavi The State of the Industry Report on Mobile Money 2021 was prepared by the data team of the GSMA Mobile Money programme. The team is led by Simon K. Andersson-Manjang and comprised Tapiwa Jakachira, Kavita Tailor and Julian Hoffmann and supported by Emily Norman and Olu Omobitan. GSMA Mobile for Development (M4D) Contributors Belinda Baah, Kennedy Kipkemboi, Dominica Lindsey, Brian Muthiora, Anant Nautiyal, Viji Pathy, Bart-Jan Pors, Daniele Tricarico and Zach WhiteThe State of the Industry Report on Mobile Money 2021 is based on data collected from the Global Adoption Survey 2020. The title of the report has been updated to reflect the launch date.THE MOBILE MONEY PROGRAMME IS SUPPORTED BY THE BILL & MELINDA GATES FOUNDATION.For more content and data, visit gsma.com/sotirForewordWhen the COVID-19 pandemic took hold in early 2020, it quickly became clear that mobile technology, and mobile money in particular, would have an outsized role to play in keeping people connected, delivering vital financial support and providing safe, no-contact ways to pay for food, electricity and other life essentials. With more than $2 billion being transacted every day, mobile money became a part of a new daily routine for millions around the world. While COVID-19 affected us all, it did not do so equally. Those hit hardest were already the most vulnerable – living in poverty, affected by crisis and financially excluded. COVID-19 magnified these disparities, creating new development challenges and exacerbating existing ones. With over 1.2 billion registered accounts and 300 million monthly active accounts, mobile money providers became an integral part of the national COVID-19 response in many markets, offering a secure and ready channel to disburse pandemic relief payments to the public quickly, securely and efficiently. Many of the socio-economic and development challenges arising from the pandemic are being tackled with mobile money tools, and the GSMA is providing support through a variety of initiative