2020企业数字化学习趋势洞察蓝皮书

䧮⟌䋞劅鸑鵂鵯♧靃곿涸灇瑕䌐⸔⚥㕂⟱⚌䪪ⵌ鷓ざ荈䊹涸侨㶶⻊㷖⛴鲮㘗騟䖈ⴀㅷⴀㅷ➃絆絉♸➃䩞〄㾝灇瑕ꤎ䚪瘻ⴢ
牏艗

⚺綘
邿唞庆瘻ⴢ♨䰦




勿儯敵




㩈갉



綘鳓
⴬㥩絆絉♸➃䩞〄㾝灇瑕ꤎ⚁㹻㨼プ⠔勿涰㺗




玐⴮




桬䙼룅




㽮ꝼ




䓎뛆⚁㹻佅䭯䱗ぜ♶ⴔ⯓た2020 ⟱⚌侨㶶⻊㷖⛴馋⸷峯㻋覰淼⛼03 PAGE䎃倝ⱟ氋䞔⢪䖎㢴⚥㕂⟱⚌꬗⚰䊭㣐Ȿⴁկず傞䧮⟌⛲溏ⵌ刿㢴⟱⚌ⵄ欽鵯妃劼⠔⣜䩯䘯鸟怵鵳涸侨㶶⻊㷖⛴䪮助佞䢨膃姿⚹プ䊨鵳遤餻腊կ㖈欰㶸꡼곿ㄤ㟞Ɤ⾓⸂♴⟱⚌鸑鵂䲀⸓侨㶶⻊㷖⛴刿稒㺙㖑♸⟱⚌䧶殜ㄤ⚌⸉鵳遤⼸ず侨㶶⻊㷖⛴姻㖈〄䮦刿㣐涸⟟⧩ㄤ䕧ㆇ⸂կ⟱⚌㷖⛴꬗⚰涸䮋䧶կ㖈⟱⚌䭆䫵侨㶶⻊㷖⛴鲮㘗涸嵠惐傞⟱⚌㷖⛴➠꬗⚰♧禹⴩ꦼ곿կ絆絉䧶殜ծ⚌⸉絫佪♸➃䩞〄㾝涸絕ざկ➢⟱⚌Ɤ鵴錭䏞䙼罌⟱⚌㛆雲㷖⛴♸〄㾝䊨⡲꨽銳溫姻剪⸉✵⟱⚌䧶殜涸衅㖑♸⚌⸉絫佪涸佖鵳կ⚁⚌➃䩞稒緃կ⟱⚌緃⛘傁䥡⚌⸉⿶䥡㛆雲涸⚁⚌➃䩞⚹⟱⚌侨㶶⻊㷖⛴餻腊կ㛆雲佪卓涸霉⠮կ⟱⚌꨽銳䙼罌㥵⡦霉⠮㛆雲㼆⚌⸉涸佅䭯➢罜낉霆侨㶶⻊㷖⛴僽溫㹊剣佪涸կ♧⡤⻊鍒Ɀ倰呩կ⽀紱ꅷ餝侨㶶⻊㷖⛴䎂〵䊺偽岁忘駈⟱⚌㷖⛴涸꨽宠䎂〵ⰻ㺂剪⸉涸♧⡤⻊鍒Ɀ倰呩刿「ꫬ滸կⰻ㺂♸⚌⸉涸餤ざ䏞կ⚹✫㹊梡⚡䚍⻊㷖⛴꨽宠⟱⚌♶腊ⱄ㽷ꣳ✵餝✈㢪鿈⣘䎾㉁䲿⣘涸靃玐ⰻ㺂罜꨽銳絕ざ⟱⚌荈魧䞔ⲃ荈⚺䒓〄ⰻ㺂կ⛧⸷罜♳
灜災⵸遤絆絉♸➃䩞〄㾝灇瑕ꤎㄤ✻㷖㛔翫ざ鸑鵂〄饰շ⟱⚌侨㶶⻊㷖⛴馋⸷峯㻋覰淼⛼ո䋞劅腊㢿䌐⸔㛆雲➢⚌罏Ⰼ꬗✫鍒⚥㕂⟱⚌侨㶶⻊㷖⛴梡朐⿺劢勻馋⸷鸑鵂侨䰘♸㹊騨⚙⚡絶䏞㼆嫱շ⚥㕂⟱⚌侨㶶⻊㷖⛴馋⸷靈灇䫣デո侨䰘⟄痦♲倰錠錭⚹㛆雲➢⚌罏䲿⣘剣佪侨䰘⿬罌կ➢佐꧋ⵌ涸侨䰘⚥䧮⟌〳⟄溏ⵌ㣐鿈ⴔ⚥㕂⟱⚌鿪㢅㖈侨㶶⻊㷖⛴涸饰姿꣌媯㼆㥵⡦㹊倶侨㶶⻊㷖⛴緃⛘幡兠涸䧶殜錞ⴢ涸鄄靈叅⟱⚌赡搬剣Ⱆ぀㽻꬗涸侨㶶⻊㷖⛴䧶殜⡎♶㢿幡兠կ䔲搬䧮⟌㖈靈灇⚥⛲〄梡✫♶㼱䞞㋐կꥥ满⟱⚌㛆雲䧭擿䏞涸䲿넞㖈邂ꆀ侨㶶⻊㷖⛴僽や䧭⸆涸霉⠮絶䏞⚥⚌⸉佅䭯涸佪桧䧭⚹⟱⚌Ⱒ岤涸ꅾ挿⟱⚌♶ⱄ〫Ⱒ岤プ䊨⿬♸䏞ㄤ忘䠑䏞鵯碫〫⨢殆㖈遤⚹㽻涸侨䰘կ⚌⸉鿈꡶ㄤプ䊨涸꨽宠䧭⚹侨㶶⻊㷖⛴ꅾ銳涸끮⸓㔔稇կ⟱⚌㼆✵侨㶶⻊㷖⛴獴⸓䎂〵涸⣜饆㖈鷶姿䲿넞䧭䊩〸涸⟱⚌䭆剣獴⸓㷖⛴䎂〵կ鵯❈鿪邍僈⚥㕂⟱⚌涸侨㶶⻊㷖⛴䎾欽䊺♶ⱄ〫僽ꛏ㼆⠛絡㛆雲垷䒭涸⠏⻊罜僽刿⸈翸搋⚌⸉㖞兞䎇㼆剒絊⚌絫鵳遤霉⠮կꥥ满⟱⚌ꅾ錠玐䏞涸䲿⼮ㄤプ䊨㷖⛴⡤낉涸㟞Ɤ⦶歋倝ⱟ氋䞔涸끮⸓⟱⚌䎾獤匧䲀鵳侨㶶⻊㷖⛴鲮㘗涸䊨⡲⛧⸷罜♳灜災⵸遤雮㷖⛴⚹⟱⚌䧶殜衅㖑ㄤ絫佪䲿⼮⸔⸂䒓眜OPENING2020 ⟱⚌侨㶶⻊㷖⛴馋⸷峯㻋覰淼⛼PAGE 04綘罏㢊岤侨㶶⻊鍒ꅺ♧(BSUOFSⰖ぀涸*5助露㹁⛐⥌䜂侨㶶⻊僽垷䬾䕎䒭」䧭侨㶶䕎䒭涸鵂玐⚌⸉侨㶶⻊僽䭷ⵄ欽侨㶶䪮助佖」㉁⚌垷䒭䎇䲿⣘⴯鸣佐Ⰶㄤ⟟⧩涸倝劼⠔կ鍒ꅺ✳Ⰼ椕Ⰼ侨㶶⻊⚌⸉鲮㘗⚥䗱㼆侨㶶⻊涸㹁⛐侨㶶⻊僽鸑鵂鵶䱹㹊梡涸ぐ猫䪮助⴯倝կEDITOR'S NOTE2020 ⟱⚌侨㶶⻊㷖⛴馋⸷峯㻋覰淼⛼05 PAGE侨㶶⻊鲮㘗鍒ꅺ♧*%$㼆侨㶶⻊鲮㘗涸㹁⛐ⵄ欽侨㶶䪮助勻끮⸓絆絉涸㉁⚌垷䒭⴯倝ㄤ㉁⚌欰䙖禹絡涸ꅾ匬涸鸀䖈ㄤ倰岁կ鍒ꅺ✳띌肤ꝩ㼜侨㶶⻊鲮㘗ⴔ⚹Ⱉ㣐倰꬗䧶殜♸⴯倝㹐䨪Ɀ瘻假玐崨玐荈⸓⻊絆絉」ꬠ䪮助〄㾝侨䰘♸ⴔ區կ鍒ꅺ♲⼶⚹㼆侨㶶⻊鲮㘗涸㹁⛐鸑鵂倝♧➿侨㶶䪮助涸帿Ⰶ鵘欽匬䒊♧⚡Ⰼ䠭濼ծⰌ翫䱹ծⰌ㖞兞ծⰌ兰腊涸侨㶶⚆歲鵳罜⠏⻊ⱄ鸣暟椚⚆歲涸⚌⸉㼆⠛絡盗椚垷䒭ծ⚌⸉垷䒭ծ㉁⚌垷䒭鵳遤⴯倝ㄤꅾ㝕㹊梡⚌⸉涸䧭⸆կ侨㶶⻊㷖⛴2020 ⟱⚌侨㶶⻊㷖⛴馋⸷峯㻋覰淼⛼PAGE 06㖈⟱⚌㛆雲곭㚖杞⛐涸侨㶶⻊㷖⛴䭷⣜䩯⥌䜂䪮助涸緸絞㷖⛴⽰F-FBSOJOH䧴N-FBSOJOHկ䎛⛐涸侨㶶⻊㷖⛴僽歋侨㶶⻊䪮助佅䭯涸鷓䎾䊨⡲㖞㚖涸㷖⛴涸倝垷䒭կ㥵➚⚥㕂⟱⚌侨㶶⻊㷖⛴姻ッ梡倝涸馋⸷ㄤ」⻊կ㛇✵劥妃靈灇絕卓䧮⟌鵘欽✫㢴絆❜⿸侨䰘㼆嫱䎇絕ざ♶ず纈⡤錠錭ッ梡⚥㕂⟱⚌侨㶶⻊㷖⛴梡朐⿺〄㾝馋⸷涸Ⱉ㣐〄梡㸐⟌ⴔⵆ僽4BB4垷䒭馊勻馊「妅鵓獴⸓㷖⛴僽䭯絯䒸곭侨㶶⻊㷖⛴涸⚺銳䕎䒭
Ⱉ㣐〄梡SIX DISCOVERIES幡兠涸侨㶶⻊㷖⛴䧶殜僽⟱⚌䧭⸆㹊倶侨㶶⻊㷖⛴涸⵸䲿⟱⚌侨㶶⻊㷖⛴ⰻ㺂涸䒓〄➠搬僽ꅾ挿⡎僽ⰻ㺂涸勻彂ㄤ䒓〄倰䒭䧭⚹Ⱒ岤銳挿⟄鍒Ɀ⚌⸉㖞兞ㄤⰢꝶ➃䩞⚹⚺銳湡叻涸⸆腊䎾欽ㄤ䪮助⴯倝䧭⚹侨㶶⻊㷖⛴⼮紩涸ꅾ銳倰ぢ06侨㶶⻊㷖⛴鵘蠒䧭⚹⟱⚌Ⱒ岤涸ꅾ挿鵘蠒♶➑➑僽⨢殆㖈崞⸓鵘蠒ㄤ爢纈鵘蠒罜僽㛇✵㷖⛴ⰌꝆ騟⚹⚌⸉絕卓䲿⣘佅䭯䎂〵ⰻ㺂剪⸉♧⡤⻊鍒Ɀ倰呩僽⟱⚌侨㶶⻊㷖⛴鲮㘗涸껷銳鷥䭊01030205042020 ⟱⚌侨㶶⻊㷖⛴馋⸷峯㻋覰淼⛼07 PAGE㔔氋䞔涸끮⸓ㄤ侨㶶⻊鲮㘗涸㣐馋⸷鸑鵂劥妃靈灇涸Ⱒꝶ侨䰘㖈侨㶶⻊㷖⛴涸Ⳝ㣐垷㗌ꅽ䧮⟌䲿捃ⴀ⟄♴Ⳝ⚡ꅾ挿Ⱒꝶ霒2020䎃䏞Ⱒꝶ霒荈⚺䒓〄ⰻ㺂



獴⸓㷖⛴Ⱒꝶ䀔⡙
䎂〵ⰻ㺂剪⸉♧⡤⻊鍒Ɀ倰呩


⚌⸉㖞兞幊ざ䒭㷖⛴
2020 ⟱⚌侨㶶⻊㷖⛴馋⸷峯㻋覰淼⛼PAGE 082020 ⟱⚌侨㶶⻊㷖⛴馋⸷峯㻋覰淼⛼PAGE09CONTENTS湡䔶010304021.1 剣侨㶶⻊㷖⛴䧶殜涸⟱⚌侨㶶⻊㷖⛴涸忘䠑䏞刿넞1.2 倝プ䊨ㄤ㛇㽻盗椚罏僽侨㶶⻊㷖⛴䎾欽剒䎛涸➃纈1.3 㹁⡙Ɀ㹁⟟⧩侨㶶⻊㷖⛴♸⚌⸉鵳♧姿餤ざ涸瑟ꢂ鳅㣐
1.4 呩⢾ⴔ❧2.1 幊ざ䒭㷖⛴䧭⚺崨䎾欽㖞兞⟱⚌䎾欽侨㶶⻊㷖⛴涸㖞兞姻歋姻䒭㷖⛴ぢꬋ姻䒭㷖⛴⧫俷2.2 侨㶶⻊㷖⛴佪卓霉⠮馊勻馊ꅾ錠⚌⸉佅䭯絕卓刿僒饒䖤넞盗ㄤ⚌⸉鿈꡶涸雩ず2.3 侨㶶⻊㷖⛴鵘蠒⚁⚌➃䩞稒緃2.4 侨㶶⻊㷖⛴鵘蠒㼆⚌⸉涸⼸ず⡲欽⳼儑3.1 ⰻ㺂荈⚺䒓〄馊勻馊「⟱⚌ꅾ錠3.2 ⚌⸉鿈꡶㖈㷖⛴餴彂䒓〄⚥⿬♸䏞䲿넞3.3 ⰻ㺂⣘䎾㉁꨽鵳♧姿䲿⼮侨㶶⻊㷖⛴고湡涸倝곽䚍3.4 呩⢾ⴔ❧4.1 騗䎂〵絊畮䊺僽侨㶶⻊㷖⛴涸䌢䙖獴⸓㷖⛴刿「プ䊨涸㋐妅4.2 4BB4䧭⚹⟱⚌侨㶶⻊㷖⛴涸⚺銳倰䒭㣐㘗⟱⚌䭆䫵4BB44.3 侨㶶⻊㷖⛴䎂〵⣘䎾㉁忘䠑䏞䲿⼮4.4 獴⸓㷖⛴䎂〵㢊「妅鵓4.5 呩⢾ⴔ❧〄梡♧幡兠涸侨㶶⻊㷖⛴䧶殜僽⟱⚌䧭⸆㹊倶侨㶶⻊㷖⛴涸⵸䲿
〄梡✳
侨㶶⻊㷖⛴鵘蠒䧭⚹⟱⚌Ⱒ岤涸ꅾ挿鵘蠒♶➑➑僽⨢殆㖈崞⸓鵘蠒ㄤ爢纈鵘蠒罜僽㛇✵㷖⛴ⰌꝆ騟⚹⚌⸉絕卓䲿⣘佅䭯〄梡♲
⟱⚌侨㶶⻊㷖⛴ⰻ㺂涸䒓〄➠搬僽ꅾ挿⡎僽ⰻ㺂涸勻彂ㄤ䒓〄倰䒭䧭⚹Ⱒ岤銳挿〄梡㔋
4BB4垷䒭馊勻馊「妅鵓獴⸓㷖⛴僽䭯絯䒸곭侨㶶⻊㷖⛴涸⚺銳䕎䒭1411161920232227293032313435374039424445472020 ⟱⚌侨㶶⻊㷖⛴馋⸷峯㻋覰淼⛼PAGE 1005065.1 䎂〵ⰻ㺂剪⸉䫏餴䎇ꅾⰻ㺂馊勻馊「ꅾ錠5.2 넞盗剒剣䫏餴Ɀ瘻勉㷖⛴湱Ⱒ鿈꡶䕧ㆇ⸂儑衼6.1 幊ざ䒭㷖⛴䊺䧭掚挿6.2 73"3.3⸆腊⢪欽麁ⲇ6.3 ⚌⸉鿈꡶ㄤプ䊨涸꨽宠䧭⚹侨㶶⻊㷖⛴ꅾ銳涸끮⸓㔔稇6.4 呩⢾ⴔ❧絕勲露꣡䔶♧靈灇倰岁ㄤ侨䰘勻彂靈灇倰岁侨䰘勻彂꣡䔶✳㕃邍湡䔶〄梡❀
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