跨越世代AI鸿沟：提升多代劳动力生产效率（英）

Bridging the GENERATIONAL AI GAPUnlocking Productivity for All GenerationsDr Daniel Jolles and Dr Grace LordanThe Inclusion Initiative, London School of EconomicsBRIDGING THE GENERATIONAL AI GAP: Unlocking Productivity for All Generations 2INTRODUCTIONAs artificial intelligence (AI) transforms the workplace, leaders are being challenged to increase productivity across a multigenerational workforce with varying technological needs, behaviors, experiences and attitudes. However, fully capitalizing on AI’s potential hinges on developing new work habits, skills and behaviors across all age groups of employees, ensuring that each generation can effectively integrate AI tools into its daily work. Despite the emerging impacts of AI tools and the promise of transformational gains in productivity and efficiencies, there currently are limited practical insights into how employees across generations and organizations are actually using these tools and the productivity benefits being realized. The GENERATIONS HUB at The Inclusion Initiative (TII) at the London School of Economics (LSE) was launched in January 2024. Since then, our reports, GENERATIONS: Unlocking the productivity potential of a multigenerational workforce and When GENERATIONS meet: The productivity potential of multigenerational meetings, have highlighted the opportunity for intergenerational diversity and inclusion to unlock the productivity potential of each generation. At this moment when AI is becoming an increasingly dominant presence in the workplace, understanding how different generations of employees are engaging with these tools has become a priority to ensure organizations are able to adapt their workforce quickly to deliver on AI’s productivity potential.This report, Bridging the Generational AI Gap: Unlocking Productivity for All Generations, marks the second annual report sponsored by Protiviti in this multiyear research effort by The Inclusion Initiative (TII). Since its launch, this initiative has helped leaders unlock the productivity potential of multigenerational teams. This report extends that impact by equipping leaders to leverage and navigate better employee use of AI across the workforce. BRIDGING THE GENERATIONAL AI GAP: Unlocking Productivity for All Generations 3‘Our research debunks the myth that AI is just a young person’s game. With the right training and incentives, employees of any generation can become AI power users and significantly boost their productivity. The real issue is a lack of support—too many employees, young and old, aren’t getting the AI skills training they need to thrive in their roles.’Dr Grace Lordan Founding Director of The Inclusion Initiative For Protiviti, the sponsorship with The Inclusion Initiative (TII) is strongly aligned with a commitment to enable the full potential of our clients' most important asset, their people. For The Inclusion Initiative (TII) at LSE, our work at the GENERATIONS HUB builds on a commitment to bringing toge