未来的流程智能市场报告（英）

THE FUTURE OF PROCESS INTELLIGENCE MARKET REPORTAUGUST 2024Sponsored by:The Future of Process Intelligence Market Report© SSON 20242What is Process Intelligence and why is it so crucial in 2024?The Current State of Processes6 Benefits of Process IntelligenceThe Impact of AI and Generative AI on Process IntelligenceIn Conversation with the Experts: Sanofi & NokiaPractical Steps to Implement Process IntelligenceIn Conversation with Vinay Mummigatti, Executive Vice President of Strategy andCustomer Transformation at SkanLeading US Healthcare Payer Accelerates Re-engineering, Transformation & Automationwith Skan’s Process IntelligenceTable of Contents 34810Bethany BrownConference Producer & Junior EditorSSON Digital 612© SSON 20241419The Future of Process Intelligence Market Report© SSON 20243Today’s organizations operate under intense pressure: stemming from rising customer expectations, a rapid pace of change, a volatile geo-political environment, and a dearth of experienced talent in the crucial area of digital transformation. To keep up with the “do more with less” status quo and remain competitive, every process must be optimized to elevate process quality, compliance, productivity, and speed. Process Intelligence (PI) captures data, structured and unstructured, and uses AI to interpret it. This creates transparency into how your business processes are run, identifies any bottlenecks or anomalies, and provides a single source of truth, which is vital when exploring how you can make the processes the best they can be.Process mining and PI could be seen as interchangeable. However, there is a marked difference.Process mining is system-centric, only capturing committed states to monitor database-level changes,transactions, and processes that are well defined with structured data. Whereas PI provides end-to-end visibility, including human-centric activities between committed states and unstructured data. The technology also goes one step further and uses AI to show where processes can be improved, and where more value can be created. What is Process Intelligence and why is it so crucial in 2024?The Future of Process Intelligence Market Report© SSON 20244With rapid technological advancement, distinguishing between a worthwhile investment and the next “shiny new toy” can be increasingly difficult. Process mining continues to be prevalent within shared services and SSON’s most recent State of the Industry Report showed that 52% of organizations are continuing to prioritize investing in the tool. So, why should organizations consider expanding to PI? Data collected at SSON’s Process Mining & BPM Virtual Summit 2024 revealed that 49% of organizations are already leveraging process mining tools, with a further 34% having plans to implement them. This is unsurprising, as heightened visibility is the first step to streamlining your processes, which invites increased cost efficiency, service excellence, and compliance: three of the industry’s top strategi