【会议演讲PPT】Gartner+通过+AI+服务和解决方案实现业务价值-英

Gartner WebinarsGartner delivers actionable, objective insight, guidance and tools to enable stronger performance on your organization’s mission critical priorities2 © 2023 Gartner, Inc. and/or its affiliates. All rights reserved.RESTRICTED DISTRIBUTIONEnhance your webinar experienceAsk a QuestionDownload AttachmentsWatch Again3 © 2023 Gartner, Inc. and/or its affiliates. All rights reserved.RESTRICTED DISTRIBUTIONConnect with GartnerDeliver Business Value Through AI Services and SolutionsAnnette ZimmermannVP AnalystVibha ChitkaraSr Specialist, ResearchAkhil Pratap SinghSpecialist, ResearchAakanksha BansalSr Specialist, ResearchRESTRICTED DISTRIBUTION4 © 2023 Gartner, Inc. and/or its affiliates. All rights reserved. GenAI Increases the Net Value of AI Service Offerings20% GenAI Use CasesN=168, Gartner CBR for AI Services, 202329% Efficiency/ Cost Saving30% Customer ExperienceRESTRICTED DISTRIBUTION5 © 2023 Gartner, Inc. and/or its affiliates. All rights reserved. The Impact of AI servicesTCS$2.1 MillionIn Cost SavingN=168, Gartner CBR for AI Services, 2023RESTRICTED DISTRIBUTION6 © 2023 Gartner, Inc. and/or its affiliates. All rights reserved. The Impact of AI servicesTCS$2.1 MillionIn Cost SavingHexaware50,000+Hours savedN=168, Gartner CBR for AI Services, 2023RESTRICTED DISTRIBUTION7 © 2023 Gartner, Inc. and/or its affiliates. All rights reserved. The Impact of AI servicesTCS$2.1 MillionIn Cost SavingHexaware50,000+Hours savedHCL2.7XImproved throughputN=168, Gartner CBR for AI Services, 2023RESTRICTED DISTRIBUTION8 © 2023 Gartner, Inc. and/or its affiliates. All rights reserved. The Impact of AI servicesTCS$2.1 MillionIn Cost SavingSalesforce450% Increase in Live ChatHexaware50,000+Hours savedHCL2.7XImproved throughputN=168, Gartner CBR for AI Services, 2023RESTRICTED DISTRIBUTION9 © 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Agenda• The State of the AI Services Market– What is the market opportunity and where can AI Service Vendors deliver value?• What are the top use cases you should anticipate supporting?– Vertical and/or horizontal? – Which industries may be impacted more than others?• What future use cases and R&D investments should you prioritize?RESTRICTED DISTRIBUTION10 © 2023 Gartner, Inc. and/or its affiliates. All rights reserved. GenAI Services Revenue Will Reach 42% of Overall AI Services Revenue in 2027Source: Forecast Analysis: Artificial Intelligence Services, 2023-2027Source: Forecast Analysis: Artificial Intelligence Software, 2023-202720232024202520262027SoftwareServicesGenAIGenAI$443bn42%35%$298bn$229bn$146bnClassic AIClassic AIRESTRICTED DISTRIBUTION11 © 2023 Gartner, Inc. and/or its affiliates. All rights reserved. AI services enable adopter organizations to implement and scale AI techniques without a large initial investment and with lower risk. AI services may include strategy, data engineering, model development and governance.AI Services DefinitionRESTRICTED DISTRIBUTION12 ©