2021年员工体验趋势（英文）

2021 Employee Experience TrendsThe HR leader’s guide to the trends shaping the future of employee experienceEmployee Experience: A global snapshotWe surveyed more than 11,800 full-time employees from 20 countries to see how the employee experience has changed in 2020. As well as showing what the experience looks like in 2020, it highlights key areas employers can focus on in 2021 to have the biggest impact on their people.Engagement score 66% Intent to stay 70%Listening to feedback regularly 69%Taking action on feedback 27%In this report, we’ll delve deeper into the drivers behind these changes and explore the employee experience landscape of the world’s workforce as we enter 2021 and beyond.+13 v 2019+17 v 2019-7 v 2019+6 v 201923Foreword:The year of belongingDEI initiatives are top of mindPeople need to feel like they belongWork-life balancefueled4Despite the challenges of balancing work and home life, we found good news among the chaos. Overall, global employee engagement has risen. And leaders are listening more to their people.However, despite listening more, leaders are not actioning the feedback they’re getting. And this unfortunately can do more harm than not listening at all.Next stepsAll organizations are different, and all the people within them have different needs. There is no-one-size-fits-all solution for fostering belonging in the workplace. What’s important is to listen to what your individual people need – and most importantly, action that feedback to meet those needs.Jay Choi EVP and GM of EmployeeXM, QualtricsMeet our expertsLEAD AUTHORSLindsay Johnson, PhDXM Scientist, AMERYesenia Cancel, MScXM Scientist, AMERMarcus Wolf, MAXM Scientist, AMERCONTRIBUTING AUTHORSThivia Mogan, MScXM Scientist, AMER Rebecca Masson, PhDXM Scientist, AMERSarah Marrs, MScProduct Scientist, EMEALaura Harding, MSc Product Scientist, EMEALauren Rice, PhDXM Scientist, AMERCecelia Herbert, PhDXM Scientist, APJ Antonio Pangallo, PhDXM Scientist, APJ Jake Outram, MScXM Scientist, EMEA Tara Di Domenico, MAXM Scientist, AMER Melissa McMahan, PhD Product Scientist, AMERRTika Wadhwa, MA XM Scientist, AMERVanessa Kowollik, PhD XM Scientist, EMEAAnne Raeven, MA XM Scientist, EMEAA57/ EMPLOYEE EXPERIENCE IN 20208/ Employee engagement9/ Intent to stay10/ What’s driving engagement?13/ IMPROVING EMPLOYEE EXPERIENCE IN YOUR ORGANIZATION15/ Employee well-being 20/ Taking action on feedback 26/ Manager effectiveness29 / METHODOLOGYContents6Employee Experience in 20202019202066%53%+13 ptsThe level of employee engagement went up by 13 points in 2020 compared to 2019.Employee engagement: Can we keep improving into 2021?Despite the challenges of 2020, employee engagement has increased.Engagement2020 has been a year of seismic change. The way the world works, lives and relates has profoundly shifted, maybe for good. And yet in a time of organizational disruption and physical separation, employee engagement has grown. Our data shows a leap in engagement from 53% in